Avada Image & Page Speed Up

Hi Evyatar, Thank you for sharing your feedback. We're sorry to hear the app didn't meet your needs. We did process your refund 2 days ago and sent a confirmation email at that time. It seems the email may not have reached you. Could you please check your inbox and spam/junk folder for a message from us? You can also verify the refund directly in your Shopify admin under Settings → Billing. The charge should already reflect as refunded there. If you have any trouble locating it, please don't hesitate to reply to our email, and we'll be happy to assist right away. Best regards, Avada Support Team

Hi BuySalesMy, Thank you for sharing your experience - we hear you, and we understand that pricing changes are never easy, especially for users who have been with us from the early days. To clarify what happened with your account: as an early user, your access prior to our pricing update was already secured. However, when you uninstalled the app, that access was unfortunately reset. This is a Shopify platform limitation, not something we can retain after uninstallation. As soon as you reported the issue, our team restored it right away. Regarding the pricing update: the app has grown well beyond image optimization. It now includes page speed optimization using a range of advanced techniques, and continuing to grow it the right way required us to introduce paid plans. We hope you can understand why this was necessary. We truly appreciate your time with us and hope to have the chance to win back your trust. Avada Support Team

Bonjour, merci d’avoir essayé notre application. Nous sommes désolés s’il y a eu une confusion concernant la tarification. Notre application est entièrement gratuite et vous pouvez utiliser toutes les fonctionnalités du plan Gratuit sans aucun frais. D’après nos systèmes, l’application a été désinstallée seulement quelques minutes après son installation, ce qui ne vous a peut-être pas permis de découvrir pleinement le fonctionnement de l’optimisation gratuite. Notre équipe vous a déjà envoyé un e-mail pour clarifier la situation et vous proposer son aide si vous souhaitez réessayer l’application. Si vous êtes prêt(e) à la réinstaller, notre équipe sera ravie de vous accompagner étape par étape afin de garantir que tout fonctionne correctement pour votre boutique. Nous espérons avoir l’occasion de vous assister et de vous offrir une expérience plus fluide à l’avenir. --- Hi there, thank you for giving our app a try. I’m sorry to hear there was any confusion about the pricing. Our app is totally free, and you can use all features shown in the Free plan without any charge. From our system, it seems the app was uninstalled just a couple of minutes after installation, so you may not have had the chance to explore how the free optimization flow works. Our team has already emailed you to clarify everything and to offer help if you’d like to give the app another try. If you’re open to reinstalling, our team will be happy to assist you step by step to make sure everything functions as expected for your store. We hope we’ll have the opportunity to support you and provide a smoother experience moving forward.