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this app RUINED my store, it messed up with my GLO color swatch and I had several purchases on the wrong number because this piece of Software.
Hi Woodcraftees, we’re sorry to hear about your experience. Apex Cart is implemented as an app embed and does not make direct changes to your theme, but conflicts with other apps or theme scripts can sometimes affect storefront behavior. We’d be happy to investigate the issue with your GLO color swatch setup and help identify the cause. Please contact our support team so we can review it in detail and assist you as quickly as possible.
There is absolutely no customer service.
Hi — thanks for your feedback. We’re sorry this was your experience. We’ve recently taken over the app and have since rebuilt customer support to ensure all messages are answered promptly. If you’re willing, we’d really like the opportunity to help you directly. You can reach us anytime at [email protected]. — Apex Team
app worked good until it would not let me publish, reached out twice to support, No reply
Hi Suzie — thank you for sharing this. We recently took over ownership and support for this app, and I’m truly sorry you didn’t receive help when you needed it. That’s not the experience we want anyone to have. Support has now been fully rebuilt, and publishing issues like this are something we actively help with. If you’re open to it, we’d really like to take a look and help resolve this for you — you can reach us anytime at [email protected]. Thank you again for your feedback — it’s helped us improve. — Apex Team
Support always no reply, and "Your message wasn't delivered to [email protected] because the address couldn't be found, or is unable to receive mail. Email not support? I Edited: First, customer service really bad attitude ( Hey, why would you leave the 1 review? I gave you support, answered you your questions. That's not cool from your end..) Before this happened, I’m asking about the issue at Live Chat but 1 week ago never reply. Second, I have facing another problem not sure why can’t active both campaign at the same time, cause the issue in campaign can use geolocation different countries will show different campaign. But developer reply unfortunately is not work. Why developer reply suddenly? Cause I found this developer partner apps email address, send to them mention all this issue. Final receive from this developer app reply immediately. 3 stars final!
Hi — thank you for taking the time to leave detailed feedback. We’re very sorry for the frustration you experienced. We recently assumed ownership of the app, and part of that transition involved rebuilding the entire support system, including fixing email delivery issues and improving response quality. We never want anyone to feel dismissed or spoken to poorly — that’s not acceptable to us. If there’s anything still unresolved, we’d genuinely appreciate the chance to make this right. Please contact us directly at [email protected], and we’ll take care of it. Thank you again for your honesty. — Apex Team
Great way to open your store to making new offers and increase aov.
Nice and simple app. It didn't work in my cart page but support fixed it in less than 24 hrs without going through a collab process. I am pleased with the result. Thank you!
Fantastic app, exactly what we wanted and the customer support was incredible. Highly recommend
The app is quite useful and support is great.
The app is intuitive and includes only the essential features, which makes it very convenient to use. I encountered a small issue, but the support team responded quickly and helped me resolve it. If I could suggest one improvement, it would be great to have an option to automatically exclude products based on specific tags. If that's not possible, even just a “select all” button after searching would be really helpful.
Simple and effective app. No bloat. Great customer support. 10/10
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