Misfit Culture Club review for Apliiq ‑ Print On Demand

July 30, 2020

Awful, awful customer service. I had high hopes for for this company, and now I am left with disappointment. About a month ago I added Apliiq because of the wonderful reviews I read and because they actually allow you to be more creative with their products in ways that other POD companies did not. It has been a full week since I sent a direct email to support. I then followed up a few days after my initial message by sending a message through the contact form on their website, and I still have not received a response to either of those messages. I have already added some of their products to my store, so those will remain for now, but I am currently seeking out another POD company that is more responsive and can communicate with its merchants quickly. Even if they can’t respond within 24 hours due to delays, 48 hours for a business to respond is generous - a whole week+ is simply outrageous. And this is especially true in the case of POD companies because they understand that in many cases the success of other e-commerce businesses is directly related to their level of efficiency. I can only imagine the level of stress I would be experiencing right now and potential loss in profits if I needed to reach them regarding customer orders. I will be moving on.