LOGOS Apparel review for Apliiq ‑ Print On Demand
Aug. 5, 2020
I was very excited to partner with Apliiq, as I did much research before choosing them as my POD provider, but unfortunately, with the demand in their business right now is causing a lot of delays and they don’t have the infrastructure to adequately provide customer service. I’ve had to explain to my own customers a few times of the delays, and thank goodness they trust me and are okay with it. But for just starting my brand, I will have to choose another provider because I don’t want my customers thinking that the glitches Apliiq is having right now is the standard. I’m not saying they are not a good company to work with, but the ability to adjust their productivity to the needs of their customers, and their customer’s customer, is not up to par right now and it will hurt your business to partner with them right now. Apliiq should consider doing what Printful did, by not allowing new orders for a while until they got caught up. I was told by CS that their production went up 250%! While on one end, it looks good for growth and profit, but without the staff to handle those numbers it’s actually hurting their business, causing them to lose clients and have these reviews. They’ll eventually get it together, but for now, go with another POD provider.
Hey Logos, Thank you for taking the time to provide your review. Your assessment is accurate and fair. I want to let you know we are working diligently to increase our production and customer service capacity. Unfortunately, this cannot be done overnight as it takes time to build out new production facilities and hire and train amazing team members. We appreciate your comments regarding turning off orders, but it still leaves seller's with no real options for creating fashion products on demand. Letting new sellers install the app only to learn they can't place an order will also lead to negative reviews. We are confident in our ability to scale capacity and know that the special blend of products and capabilities we offer is the right mix for direct to consumer fashion brands. We simply need time to lay down the operational infrastructure to support more selling partners. We will let you know when we get our order turn times back to our standard below one week and look forward to working with you then. In the meantime we appreciate your patience and understanding and wish you nothing but the best success with your line. Best, -Ian Gruber CEO Apliiq
Create screen print quality clothing on demand with no minimum