Three Lines Co review for Apliiq ‑ Print On Demand
Dec. 9, 2020
I paid to have a private label; however, this company does not deliver on their promises. You cannot get answers through their customer service or their owner. They just have excuses and no solutions. (the owner answers specific questions about order issues by saying, "sorry, the POD business is just not perfect"). I am not looking for perfection, just a little visibility, and support when things do not go right. A promising company, but they just do not have it together to support other businesses. I am constantly having to approve substitutions, follow up on delivery timelines, and even ask if something is ever going to be sent out. They are way overwhelmed and are not doing anything about it that makes a difference to your end customer. I get angry customers directed at me, and I have no answers because I cannot get the owner to give me solutions. They have 6 complaints with the BBB and are not accredited. Do your own research. https://www.bbb.org/us/ca/los-angeles/profile/clothing/apliiq-inc-1216-567722
Hi Shelly, Thanks for the great feedback. I am so sorry you are selling joggers that are currently out of stock, as we have indicated a few times via customer support. We don't carry stock in every product at our facility and we rely on manufacturer's and distributors in certain scenarios. When out of stock issues happen, we email our partners and let them know with recommended substitutions. Since you are aware of this situation, you may want to stop selling those products in your store. If you continue to sell them, you will certainly have to work with your customers about how best to proceed. My deepest apologies, but when these situations happen, we can cancel those products, substitute them, or wait for the items to be back in stock. Unfortunately, we cannot fulfill products that aren't currently in stock. Also, we don't use the BBB, instead we ask customers to reach out to us directly so we can work to resolve any issues, like most other POD companies. ;-) https://www.bbb.org/us/ca/chatsworth/profile/printers/printful-1216-703448 Keep spreading positive vibes & stay human, -Ian
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