Apliiq ‑ Print On Demand

Aug. 26, 2020

Terrible! I still haven't gotten my item I ordered 7 July! They say that orders delayed up to 6 weeks but it's not true. Orders delayed up to 10 weeks! I have placed my order on 08/25/2020 and the estimated fulfillment date is 10/05/2020!! Also, they say that estimated order fulfillment is delayed up to 1 month!! So my customer ordered on 08/25/2020 and will get the order on 11/05/2020? And what about clients from Europe? They will wait another 1 month until the order is delivered from America! Also, a lot of my orders are gifts. Such a situation with all the orders, their customer service is not working as it should! I also use Printful, Printify, and Teelaunch. Their fulfillment times were also delayed due to COVID, but now they are back to normal, only Printful has longer fulfillment times, but not like Apliiq! How long are they going to use Covid-19 as an excuse not to produce and ship? It looks like Apliiq doesn't care and doesn't want to fulfill their orders. They do nothing! I will not use Apliiq for my future orders!!

Aug. 25, 2020

I contacted the support team of this terrible service !!! One of the employees started the correspondence with insults! He thought that I would not understand the meaning of this word. He called me a bastard! They do not fulfill the orders I paid for! I have been waiting for 3 months! I have screenshots of the correspondence with this * employee *. I will never use your service again! You are terrible! Because of you, I have a bad feedback as buyers did not receive orders!

Aug. 25, 2020

Our orders shipped out 6+ weeks late or never and customer service is totally unresponsive. We understand there are delays with COVID19 but these delays were not articulated at all on their website and their customer service has been terrible.

Aug. 19, 2020

I was so excited when I saw that they had the options for pocket shirts, hoodie liners, custom branding, and the fact that they had a timeline attached to each order..... AAAAAAAND after many many days of transferring all my products to them everything basically fell apart. Nothing is being delivered, over 2 months for something to even get shipped!!! I lost so much money and customers and my brand was hurt because of this... no answers from their team that was relevant, just random "we're doing our best"nothing practical at all! no timeline on when the issue will be fixed, and rude team!!!!!! I switched all the orders into a different provider, and the difference is insane! I don't care about selling pocket t-shirts anymore if all ill get is bad reputation. This was the most stressful time of my business, and all caused by them. DO NOT INSTALL!

Aug. 18, 2020

Welp.. I was so excited to partner with Apliiq. Completely left the other companies I was doing business with, left my printing company. I was sold on everything they were selling... In the beginning. They simply can't produce the product in time. Minimum wait time has been 60 days. I've lost countless dollars and countless customers over Apliiq not holding up their end of the deal. They have given their customers the same line "We are working hard to fix it" but nothing has budged in months. These reviews are very discouraging because if they had it together in the 10 years they've been operating I feel they could be a powerhouse.. I am currently making the move to take my business elsewhere. I wouldn't recommend building a site to work with Apliiq..

Aug. 17, 2020

I ordered an item over 2 months ago. I realized I wasn’t going to get the order before I relocated to another state so i reached out to cancel the order. No one ever responded to my inquiry instead they sent the item to my the address that I relocated from, so I traveled 6 hours to get the item and it wasn’t even what I paid for. This can’t be a legit business. Save your money and choose another company.

Aug. 12, 2020

Me and some customers orders some items almost 2 months ago. Apliiq's website initially told me it would take a month to get orders out. A month later I asked about the orders, and my designs haven't even made it past the art team. A few weeks later I asked again, any updates. They claimed that my shirts were currently "in production". I'm now three weeks past that, well past the 6 week fulfillment estimate they provided, and there is not a SINGLE update on any order, and customer service won't respond. This app has a lot of potential and Apliiq has been bragging about getting a new production facility, but it seems that they can't handle production right now. Find another POD service if you don't want customers to hate your store. Wish they were good, but so far they're fulfillment times and customer service is unacceptable.

Aug. 5, 2020

I was very excited to partner with Apliiq, as I did much research before choosing them as my POD provider, but unfortunately, with the demand in their business right now is causing a lot of delays and they don’t have the infrastructure to adequately provide customer service. I’ve had to explain to my own customers a few times of the delays, and thank goodness they trust me and are okay with it. But for just starting my brand, I will have to choose another provider because I don’t want my customers thinking that the glitches Apliiq is having right now is the standard. I’m not saying they are not a good company to work with, but the ability to adjust their productivity to the needs of their customers, and their customer’s customer, is not up to par right now and it will hurt your business to partner with them right now. Apliiq should consider doing what Printful did, by not allowing new orders for a while until they got caught up. I was told by CS that their production went up 250%! While on one end, it looks good for growth and profit, but without the staff to handle those numbers it’s actually hurting their business, causing them to lose clients and have these reviews. They’ll eventually get it together, but for now, go with another POD provider.

Aug. 4, 2020

Apliiq could be 10 stars. Honestly, I was so excited when I found them, I literally used Shopify to make my website specifically to work with them. They offer everything I was looking for in a POD service, except that it takes them months to complete an order. If you want to build a business and customer service is important to you, i'm afraid Apliiq isn't the best fit. Overall, the prints are usually solid, although I have received prints from them that were obnoxiously and obviously off. I just can't continue to put the success of my business in the hands of Apliiq. To make my customers wait 3 months for their order just to have it be messed up when they get it won't set me up for success. I really do hope these guys get it figured out.

Aug. 4, 2020

Totally disappointed with this company, Sent in orders on June 27-28. My customers won't receive their orders until 8/8. I only spoke to their customer service 1-2x !sr week in June. After that, there is no way to get in touch with customer service. I have left messages for the past month and sent email to ensure they used Bella Canvas on my orders since their revision request stated Gildan. No response no email. Until today 8/4 I get a VM from someone from PA returning my call. After an month! I have since moved my products to other PODs even if that means losing $100 to private label my tags. Also be aware they charge $20 initial fee to design a bucket hat. They were charging me $20 for all buckets hats I ordered. Another reason why I was calling them. But NO calls and NO way to get in touch with them. VERY POOR customer service. WARNING: All orders they get are also being dropshipped to other companies. When you order from Apliq then they will also send an order for the materials from another company. If the latter company doesn't have the material then Apliq wont be able fulfill your order This was from their customer service person whom I initially spoke to in June. So BEWARE!

July 30, 2020

Awful, awful customer service. I had high hopes for for this company, and now I am left with disappointment. About a month ago I added Apliiq because of the wonderful reviews I read and because they actually allow you to be more creative with their products in ways that other POD companies did not. It has been a full week since I sent a direct email to support. I then followed up a few days after my initial message by sending a message through the contact form on their website, and I still have not received a response to either of those messages. I have already added some of their products to my store, so those will remain for now, but I am currently seeking out another POD company that is more responsive and can communicate with its merchants quickly. Even if they can’t respond within 24 hours due to delays, 48 hours for a business to respond is generous - a whole week+ is simply outrageous. And this is especially true in the case of POD companies because they understand that in many cases the success of other e-commerce businesses is directly related to their level of efficiency. I can only imagine the level of stress I would be experiencing right now and potential loss in profits if I needed to reach them regarding customer orders. I will be moving on.

July 29, 2020

so far i have customer canceling orders due to 4 weeks behind and delivery date keeps pushing out more each week, i called customer service and it sound like they're working from out of the car. Sucks cause i had high hopes and i got my name on this marketing i been doing that seem to now get a bad rep due to the lack of professionalism on Apliiq's part.

Aug. 5, 2020

Orders about 1 month, didn't get anything. Support every time said it's on production takes a few days, now it's been weeks ago support said it takes a few weeks more. After this answer I've to reply, what a fck lie. I've contacted 4 times to cancel the order, exactly after the shipping time was changed and there was no 6 weeks delivery time before... I've contacted a lot of times. I've canceled 4 days after I've ordered and the customers say, don't worry will finished this week but it doesn't so I've contacted again and again and every time you said it's in production can't cancel, after weeks it's not even made. You can have trouble with your stuff ok but don't lie to ppl.

July 27, 2020

Ordered first purchase about a month and a half ago. Still haven't received it. I contacted their support centre about 3 weeks ago and have never received a reply. I feel like they've just stolen my money.

July 21, 2020

This app is a waste of time and money. Not only does their selection of items suck, but also the time in which it takes to receive an item is ridiculously long. I do not understand how I can be charged $23 to just make a pair of shorts, and have to wait a month for it to arrive at the customer's house (my sample has not arrived yet and it has been 3 weeks) With it being at least a month to arrive at the destination, you are better off dropshipping shorts on your website for 1/4 of the price. Absolute joke of an app

July 13, 2020

Slow service & never any communication. I have 3 orders that are all more than 30 days old, I have sent 7 (yes SEVEN) messages and have yet to receive a response to ONE. Every order that I have keeps getting pushed back. This is not a partnership, but a business that takes your money and hides. I have removed all of their products from our website and would recommend that anyone thinking of using them, look for alternative providers.

Oct. 14, 2020

July 10, 2020: I have been working with this app for about a month or so. I placed an order for a sample and I have yet to get it. Estimated delivery was 7/3 and today it updated to 7/24?! This happened after I sent a message and yesterday and have never heard back. Sent another message during normal business hours and still haven't heard back... I have started looking at other apps... I am very disappointed! | October 14, 2020: Just as an update, things haven't changed. The last order that went through my website with them was just delivered nearly 3 months later... Their products are a solid 5/5 stars and look amazing! But that's where the 5 stars end... Their customer service is lacking and lead times are way too long.

Aug. 19, 2020

Updated review again. I had an order put in 7/10/20 and was estimated delivery by 8/8/20 and still nothing as of 8/19/20. I had orders from AliExpress from China that was delivered in 2 – 3 weeks, this company is in LA and the order is for San Diego. It's ridiculous, and of course, there chat with us now always says “Unfortunately, we are offline right now. We will email you as soon as we are back online!” Update - it has now been 15 hours, no response to my message in regards to this issue, it is no longer after hours and still no response, still can not upload anything, poor customer service. downgraded my review to 1 star now Has issues when trying to add a product to the website. Their webpage doesn't always seem to be working, and of course, it happens after hours so nobody can respond till tomorrow. Been trying to add products for over 2 hours. I was able to add one but could not add variants so I just deleted the product. Very frustrating as I have all night to work on my site and now I won't be able too.

Oct. 16, 2020

The shipping time on orders is insane. Customers will not receive orders for over a month or 2 after placing the order even post Covid. There are items on the site that they don't have in stock but you don't know until after the customer places the order. Would not recommend especially for beginners unless you have very very patient and undersatnding customers.