Crisp ‑ Helpdesk & AI Chatbot
Crisp, a Shopify App for customer support and communication, has received a mix of positive and negative reviews from users. On the positive side, many users appreciate the ease of installation and use, the responsiveness of the support team, and the variety of communication channels available. The app is praised for its ability to streamline customer service, provide personalized interactions, and integrate well with other tools like Shopify, Aircall, and Klaviyo. Users also highlight the competitive pricing and continuous updates that enhance the user experience. However, some users have raised concerns about the registration process, account deletion difficulties, and limitations in features like Copilot and email management. Negative feedback includes issues with account blocking, demands for excessive documentation, and perceived regional/racial discrimination. Some users find the monthly fee too high for the value provided and feel that the free version is too limited. Despite these drawbacks, Crisp remains a popular choice for businesses looking for a comprehensive communication tool with advanced features and responsive support.
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Very hard to leave once you've registered... I'm unable to delete my account. The only option left is GDPR request... Seems to be made intentionally difficult!
Crisp is the Backbone of Our Lean, Mean Tech Stack Reviewed by: Ian (Founder, WALL ART by Sonia) As a brand-new startup with limited manpower and a relentless vision, we needed tools that could punch above their weight. Crisp has been a standout from day one. It integrated seamlessly with our Shopify store and fits beautifully into the lean tech stack we assembled—alongside Klaviyo, Rapid Reviews, and more. The unified inbox, mobile alerts, and clean interface have made staying in touch with our customers not only easy—but personal. In an e-commerce world flooded with automation, Crisp helps us feel human. It gives us the power to support our visitors quickly, warmly, and with a personal touch—no matter where we are. If you're building something special with limited hands on deck, don’t overlook Crisp. It’s not just a chat tool—it’s part of how we build trust, convert better, and show up for our storyholders (aka, customers) every day.
ravi de la solution qui est synchronisée avec notre notre Aircall, et Klavyo...
Je recommande à fond Crisp : super facile à installer, génial à utiliser pour le traitement du chat et des tickets clients. Le service client est super réactif (et sympa !).
Thank you dear customers! We're glad to see you're leveraging as much as possible our customer support platform for online merchants.
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