Crisp ‑ Helpdesk & AI Chatbot
Shopify app: AI-powered chatbot and Helpdesk
Rating
4.1
feedback
36
chart
#2,472
All reviews
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Sept. 23, 2025
Very hard to leave once you've registered... I'm unable to delete my account. The only option left is GDPR request... Seems to be made intentionally difficult!
Dec. 16, 2024
Don't buy from this company! As a global company, we have a customer service team based in China, but this company refuses to allow our Chinese employees to log in! This company is suspected of regional/racial discrimination! This company should be shut down immediately
Hey there, we don't operate in China, hence why we're blocking any connections from this country. Sorry you operate your company this way but I invite you to seek for another company to run your customer service.
Sept. 16, 2024
We are surprised by the issues we encountered during the application process. 1. Our email has never been registered before, yet when we attempted to sign up, we were informed that registration was prohibited. This has prevented us from experiencing the service. 2. Additionally, the overall experience has been quite frustrating. I tried to use your own online chat software, but unfortunately, I did not receive any response. We hope these issues can be addressed promptly.
Hello Nimall, Sorry for this bad experience but it seems you're trying to create an account from a country that we don't operate in. Explaining why your account can't be created. We're sorry you couldn't sign up to Crisp. Could you please email us on [email protected] and see how we could help you?
Aug. 22, 2024
It doesn't allow account creation. Why release the app?
Hello, we're sorry you had issues creating your account on Crisp. Could you please contact us from the chatbox on our website at https://crisp.chat and we'll be happy to help you get set up! Alternatively, you can email us on [email protected]
March 28, 2023
I had a terrible experience with this company. They suddenly blocked my account, leaving me unable to access my information. Then, they demanded all kinds of documents and business registration files from me, and even asked for an English version. After wasting a whole day providing everything they asked for, they informed me that my account couldn't be restored. This was an enormous waste of my time and effort. I do not recommend this company. Throughout the verification process, you never mentioned the issue of the 18+ wall, but instead repeatedly demanded that we provide our company's business registration information and other documents. This caused significant inconvenience to our employees who had to apply for various certificates from our company, only to be ultimately rejected. Moreover, due to the sudden account suspension, we were unable to respond to our customers who were in the middle of receiving services.
We are sorry about this bad experience. However, your company is selling sex toys, and as a business, we have a legal responsibility and must respect local legislation. It appears your company doesn't fit with our local regulations because there is no 18+ wall. It's mandatory for European people. Feel free to update your website so we can review your application. Until then, have fun!