Appointment Booking — Bookeasy
Shopify appointment booking app and Calendar booking app
Rating
4.9
feedback
252
chart
#2,996
All reviews
Rating Breakdown
Review RSS Feed
July 22, 2024
Very user friendly and easy to navigate! The customer support is quick to chat with and very easy to work with. Veena was exceptional!
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
July 19, 2024
Great app, user friendly and very responsive customer help!
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
July 19, 2024
Great app! As good or better than all of the paid apps out there. The support is also amazing and very helpful. Rahul specifically helped me and was able to quickly answer any questions I had.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
July 18, 2024
This app has great functionality but disappointing customer support. For some reason, the app stopped working only for my BEST SELLING product. I don't know how long the issue has been affecting my store and I don't even want to imagine how much money I've lost because of this issue! I was wondering why I was having a very low sales day and it was not until a customer finally reached out because she couldn't set the date for the appointment because the widget never stopped buffering that I realized what was going on! I tried everything on my end, cloning the appointment and deleting the one that wasn't working, creating one from scratch, adding the product to an appointment that was working, but nothing worked. Then, I sought support from the app and realized they don't even have live chat. You send your inquiry and they respond via email whenever they want. THAT IS EXTREMELY DISAPPOINTING. So here I am now: losing money, still waiting for them to respond, and taking a look at other apps available on the app store.
Dear Sir/Madam, I hope this email finds you well. Thank you for your review of our "Appointment Booking - Bookeasy" app. We appreciate your feedback and noticed your comment that, while the app has great functionality, you were disappointed with our customer support. We have thoroughly investigated the issue you faced. On July 18, 2024, we released a new version of the Bookeasy app, which included some script changes and new features. Shortly after, you contacted us because your appointment booking was not working for a specific product. Upon raising a ticket with our technical team, we discovered that the issue was caused by special characters in your appointment details. The new release restricted the use of special characters in input fields. We have since resolved this issue, ensuring that your appointment works correctly. We regret any inconvenience this may have caused and are committed to improving our service. If you have faced any other difficulties with our app, please let us know so we can address them. We noticed you rated us 2 stars and would appreciate your feedback on how we can improve. Your insights are valuable as we strive to enhance our app and services. If you have any specific features or improvements in mind, please share them with us. We are always open to suggestions and eager to make our app even better. Your comments have been very helpful, and we are committed to continuously upgrading and adding new features to meet your needs. Thank you once again for your feedback and support. Best regards, Rahul Customer Success Team Logbase.io
July 18, 2024
Très pateint et détaillé dans les réponses
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our service.
July 18, 2024
Bookeasy is a very user-friendly app that does exactly what it promises. The overall experience has been fantastic, with a responsive and helpful team behind it. All my questions were answered quickly during a 20-minute call with Rahul, one of their team members. A must-download for any company handling bookings.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
July 10, 2024
Thanks to Rahul for helping me set up my bookeasy app! He was very quick and efficient and explained everything very well! Thanks again!
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
July 9, 2024
I wanted to customize the placement and size of my booking button and they fixed it for me within 5 minutes. Great service and support!
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
July 5, 2024
Very good customer service! Highly recommend.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
July 2, 2024
As a free app, this app have enough functions to manage booking page.
Dear Sir/Madam, I hope this email finds you well. Thank you for your positive review of our "Appointment Booking - Bookeasy" app. We are delighted to hear that you find our app simple to use and that our customer support has been responsive and helpful. Your feedback is greatly appreciated. We noticed that you rated us 4 stars, and we would love to know how we can improve. Your insights are valuable to us as we strive to enhance our app and services. If there are any specific features or improvements you would like to see, please let us know. We are always open to suggestions and eager to make our app even better. Your comments have already been very helpful, and we are committed to continuously upgrading and adding new features to meet your needs. Thank you once again for your feedback and support. Best regards, Rahul Customer Success Team Logbase.io
July 1, 2024
Support was super quick and effective! I highly recommend.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
June 29, 2024
I want to extend my heartfelt thanks to Rahul for his prompt and efficient assistance in editing the format to my exact specifications. His help was invaluable and truly appreciated. The app itself is superb and has proven to be incredibly useful. If you're looking for an app to manage event appointments and other similar needs, I highly recommend it. One of the standout features of the app is its excellent customer service. The team at Hulks is highly knowledgeable and responsive, ensuring that any issues are swiftly resolved. For instance, I recently encountered a problem with event registration. Thanks to Rahul and the expert team, the issue was quickly addressed and fixed, allowing me to proceed without any further delays. Overall, my experience with Hulks has been exceptional, and I am confident in recommending it to others who need a reliable and efficient event management solution. Thank you once again, Rahul, for your outstanding support and for making my experience with the app a positive one.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
July 1, 2024
I love this app! It is easy to use and whenever I get stuck I can talk to a real person! Sudan was extremely helpful and solved my issue in 2 minutes. I love that we can make course schedules and multi day appointments!
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
June 25, 2024
I was using the bookeasy app to build my client website, I wanted to embed the bookeasy app on an existing button on my client website. They did this so quickly in 24 hours, I was so impressed and happy with the results! They answered all of my questions as well, Great Customer Service!
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
June 25, 2024
Free App and a really good customer service helping us to implement to our store wich is really appreciated. thanks a lot
Thank you for taking the time to leave us a review. We greatly appreciate your feedback and look forward to serving you again.
June 24, 2024
Rahul came to my rescue, simple steps and good examples. Great that there is a 24/7 chat as some apps dont have that.
We want to express our sincere gratitude for taking the time to share your review. Your feedback is invaluable, and we genuinely appreciate your input.
June 23, 2024
Rahul helps me to fix issue amazing app using it Highly recommended for appointment booking
Thank you for taking the time to leave us a review. We greatly appreciate your feedback and look forward to serving you again.
June 22, 2024
Dhina was very helpful and gave his time to help me with my set up. I recommend the service provided to anyone who is having trouble. Thank you very much
We want to express our sincere gratitude for taking the time to share your review. Your feedback is invaluable, and we genuinely appreciate your input.
June 14, 2024
Perfect
Using app
About 2 hours
Total reviews
3
Average rating
5.0
Thank you for taking the time to leave us a 5-star review. Your feedback is greatly appreciated and helps us continue to improve our service.
June 13, 2024
Had a major issue, This cost us a lot of time and money. I set up an appointment and the person knew nothing, Someone else was supposed to get back to us and never did. If you want this for event purposes, I do not recommend it. It is very hard to navigate.
Dear Janet, Thank you for taking the time to share your feedback with us. We understand you are encountering significant issues with our application, specifically with orders not being recorded correctly. While we can see the booking due date, time, Timestamp ID, and Booking ID in Shopify's orders, these orders are not appearing in the Bookeasy app dashboard. To address this issue, our technical team requires the missing order number and details recorded in Shopify but not displayed in the Bookeasy app dashboard. Additionally, if possible, please provide a screen recording of the booking process for the specific order in question. This will help us identify the root cause and implement the necessary changes to the Bookeasy app scripts to resolve the issue. We apologize for any inconvenience caused and for the previous lack of effective assistance. We also regret any miscommunication or delay in our response. We sent emails on June 12, 2024, and June 15, 2024, requesting these details. Kindly check your email for this communication. We value your feedback and are committed to resolving this issue promptly. Please allow us another opportunity to assist you and provide the best possible support from our Appointment Booking-Bookeasy app team. We are always happy to help you with the complete app and its customizations according to your needs. You can schedule a convenient time for further assistance through the following link (https://calendly.com/logbase/shopify-setup) Thank you once again. Warm regards, Rahul Customer Success Manager Appointment Booking-Bookeasy App