Appointment Booking — Bookeasy
Shopify appointment booking app and Calendar booking app
Rating
4.9
feedback
277
chart
#3,122
All reviews
Rating Breakdown
Review RSS Feed
July 31, 2024
I have been using Bookeasy for 6 months to manager appointments for a spa and service based boutique that uses Shopify for e-commerce and product management. I recently had an issue with a double booking and Sudhan was very helpful in finding a solution. I really appreciate that you can book time to chat live with a representative to help you with Bookeasy.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
July 26, 2024
Fabin was a fantastic help and was able to explain everything accordingly and do as I asked for our website. I will continue to use this app due to the amazing support.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
July 25, 2024
I am very new to websites and have had a few questions that have been quickly and easily solved. Febin has been a massive help, the 'live chat' is such a useful tool, thank you
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
July 23, 2024
The helpers were real kind and helpful, i recommand it
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
July 23, 2024
good, excellent assistance
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
July 22, 2024
Very user friendly and easy to navigate! The customer support is quick to chat with and very easy to work with. Veena was exceptional!
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
July 19, 2024
Great app, user friendly and very responsive customer help!
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
July 19, 2024
Great app! As good or better than all of the paid apps out there. The support is also amazing and very helpful. Rahul specifically helped me and was able to quickly answer any questions I had.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
July 18, 2024
This app has great functionality but disappointing customer support. For some reason, the app stopped working only for my BEST SELLING product. I don't know how long the issue has been affecting my store and I don't even want to imagine how much money I've lost because of this issue! I was wondering why I was having a very low sales day and it was not until a customer finally reached out because she couldn't set the date for the appointment because the widget never stopped buffering that I realized what was going on! I tried everything on my end, cloning the appointment and deleting the one that wasn't working, creating one from scratch, adding the product to an appointment that was working, but nothing worked. Then, I sought support from the app and realized they don't even have live chat. You send your inquiry and they respond via email whenever they want. THAT IS EXTREMELY DISAPPOINTING. So here I am now: losing money, still waiting for them to respond, and taking a look at other apps available on the app store.
Dear Sir/Madam, I hope this email finds you well. Thank you for your review of our "Appointment Booking - Bookeasy" app. We appreciate your feedback and noticed your comment that, while the app has great functionality, you were disappointed with our customer support. We have thoroughly investigated the issue you faced. On July 18, 2024, we released a new version of the Bookeasy app, which included some script changes and new features. Shortly after, you contacted us because your appointment booking was not working for a specific product. Upon raising a ticket with our technical team, we discovered that the issue was caused by special characters in your appointment details. The new release restricted the use of special characters in input fields. We have since resolved this issue, ensuring that your appointment works correctly. We regret any inconvenience this may have caused and are committed to improving our service. If you have faced any other difficulties with our app, please let us know so we can address them. We noticed you rated us 2 stars and would appreciate your feedback on how we can improve. Your insights are valuable as we strive to enhance our app and services. If you have any specific features or improvements in mind, please share them with us. We are always open to suggestions and eager to make our app even better. Your comments have been very helpful, and we are committed to continuously upgrading and adding new features to meet your needs. Thank you once again for your feedback and support. Best regards, Rahul Customer Success Team Logbase.io
July 18, 2024
Très pateint et détaillé dans les réponses
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our service.
July 18, 2024
Bookeasy is a very user-friendly app that does exactly what it promises. The overall experience has been fantastic, with a responsive and helpful team behind it. All my questions were answered quickly during a 20-minute call with Rahul, one of their team members. A must-download for any company handling bookings.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
July 10, 2024
Thanks to Rahul for helping me set up my bookeasy app! He was very quick and efficient and explained everything very well! Thanks again!
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
July 9, 2024
I wanted to customize the placement and size of my booking button and they fixed it for me within 5 minutes. Great service and support!
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
July 5, 2024
Very good customer service! Highly recommend.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
July 2, 2024
As a free app, this app have enough functions to manage booking page.
Dear Sir/Madam, I hope this email finds you well. Thank you for your positive review of our "Appointment Booking - Bookeasy" app. We are delighted to hear that you find our app simple to use and that our customer support has been responsive and helpful. Your feedback is greatly appreciated. We noticed that you rated us 4 stars, and we would love to know how we can improve. Your insights are valuable to us as we strive to enhance our app and services. If there are any specific features or improvements you would like to see, please let us know. We are always open to suggestions and eager to make our app even better. Your comments have already been very helpful, and we are committed to continuously upgrading and adding new features to meet your needs. Thank you once again for your feedback and support. Best regards, Rahul Customer Success Team Logbase.io
July 1, 2024
Support was super quick and effective! I highly recommend.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
June 29, 2024
I want to extend my heartfelt thanks to Rahul for his prompt and efficient assistance in editing the format to my exact specifications. His help was invaluable and truly appreciated. The app itself is superb and has proven to be incredibly useful. If you're looking for an app to manage event appointments and other similar needs, I highly recommend it. One of the standout features of the app is its excellent customer service. The team at Hulks is highly knowledgeable and responsive, ensuring that any issues are swiftly resolved. For instance, I recently encountered a problem with event registration. Thanks to Rahul and the expert team, the issue was quickly addressed and fixed, allowing me to proceed without any further delays. Overall, my experience with Hulks has been exceptional, and I am confident in recommending it to others who need a reliable and efficient event management solution. Thank you once again, Rahul, for your outstanding support and for making my experience with the app a positive one.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
July 1, 2024
I love this app! It is easy to use and whenever I get stuck I can talk to a real person! Sudan was extremely helpful and solved my issue in 2 minutes. I love that we can make course schedules and multi day appointments!
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
June 25, 2024
I was using the bookeasy app to build my client website, I wanted to embed the bookeasy app on an existing button on my client website. They did this so quickly in 24 hours, I was so impressed and happy with the results! They answered all of my questions as well, Great Customer Service!
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
June 25, 2024
Free App and a really good customer service helping us to implement to our store wich is really appreciated. thanks a lot
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