Appointment Booking App ointo
The reviews are overwhelmingly positive, with merchants consistently praising the app’s ease of use, smooth setup, and strong booking functionality. Many users say it integrates well with Shopify, is flexible enough for different business needs, and helps them manage appointments, events, and scheduling more efficiently. A major highlight is the support team: reviewers repeatedly mention fast response times, clear guidance, patience, and willingness to help with setup, customization, verification, and troubleshooting. Several users also appreciate that the team can tailor the app’s appearance and behavior to match their store or specific workflow. Negative feedback is limited, but a few reviews hint that the app has some quirks or areas for improvement, especially for more complex setups or advanced feature needs. Some users mention that there is still room to develop certain capabilities, though they also note that support is receptive to feedback and actively works on solutions. Overall, the sentiment is very strong, and any drawbacks are mostly about the learning curve or feature gaps rather than core reliability or service quality.
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I have been using Appointo for over two years now, and while this app has worked decently for what it does, it also has many issues. Getting help from the developers when issues arise takes between 2-10 days with constant follow up and re-explination of the issue. We also recently discovered that we had multiple customers who were not charged for their reoccurring membership for up to two years. It was only through our audit that found that these customers had access to the booking platform without payment. This resulting in over $5000 in lost revenue and frustrated customers. The developers have apparently since fixed the issue, but the customer profiles are now unaccessible and are still showing the wrong information on billing and subscription dates. They also have yet to be charged for their membership, even after the developers mentioned that everything is fixed. They did offer us one year of free subscription to this app to help rectify the issue but my trust in the developers and this app is gone. In my personal opinion, this app is not worth it. Constant issues, app functions that don't work properly and result in lasting damage in their code, and general frustration when using this app.
The available options of the Appointo app for turning Shopify products into bookable services and provide the whole stack of features around them is quite comprehensive. Building the environment up is intuitive and in particular the very responsive and effective service provided by the team is outstanding - even custom tailoring is done promptly where needed.
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