Ji | The Atelier review for Appointment Booking App ointo

A great app to use, and it was seamless to receive help. But this review is more about customer service. I am new to the app and the agent helping asked me if I am based in India or another country and proceeds to comment on my physical appearance. I find this extremely unprofessional and disappointing. When someone is using your app and seeking professional support, personal comments like these irrelevant and take away from an otherwise good experience. I hope this is addressed so future interactions remain respectful and focused on the actual support needed.