Ark ‑ Post Purchase Upsell
Ark — Shopify Checkout Upsell & Survey
Rating
4.4
feedback
68
chart
#2,797
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
10%
-
Less than a month
35%
-
Less than a year
47%
-
More than a year
6%
Reviews Summary
The reviews for this Shopify app are mixed, with both positive and negative feedback. Positive aspects include the app's great potential for increasing revenue through upselling, user-friendly interface, personalized recommendations, valuable analytics, and responsive customer support. Users appreciate the ease of setup and customization, as well as the various features like thank you page customizations, surveys, and social networking integration. However, there are also negative reviews highlighting issues with customer support, slow responses, and technical glitches like unreliable upsell triggers and faulty code that led to problems with offers and sales.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 20, 2024
This app is extremely unreliable and fails to trigger the upsell as intended. The customer support is the worst I've experienced, leaving my inquiries unanswered for four days despite claiming to offer 24/7 support. Even emails go ignored. Such poor service is unacceptable, and this app should seriously be reconsidered for inclusion on Shopify.
May 26, 2024
its a great app but I had some issues with it customer support was very slow and not responding to me.
Hi, I am really sorry we were not able to reply in time. We did get back to you in the chat and offered to fix the issues through collaborator access. We can still assist you if you are willing to let us. Best, James
April 5, 2024
Brought me a lot of extra revenue from the same customers, definatily a MUST in your store!
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