Ark ‑ Post Purchase Upsell
Ark — Shopify Checkout Upsell & Survey
Rating
4.0
feedback
27
chart
#11,930
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
7%
-
Less than a day
26%
-
Less than a month
48%
-
Less than a year
11%
-
More than a year
7%
Reviews Summary
The reviews for this Shopify App are mixed, with some users praising its great possibilities, user-friendly interface, and effectiveness in boosting sales. The app is commended for its excellent customer support, with many users highlighting the responsiveness and helpfulness of the support team, particularly mentioning James. On the other hand, there are negative reviews mentioning issues with reliability, slow customer support responses, and technical problems such as failed upsells and faulty code. Some users also expressed concerns about the app's functionality and the need for more styling capabilities.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 20, 2024
This app is extremely unreliable and fails to trigger the upsell as intended. The customer support is the worst I've experienced, leaving my inquiries unanswered for four days despite claiming to offer 24/7 support. Even emails go ignored. Such poor service is unacceptable, and this app should seriously be reconsidered for inclusion on Shopify.
May 26, 2024
its a great app but I had some issues with it customer support was very slow and not responding to me.
Hi, I am really sorry we were not able to reply in time. We did get back to you in the chat and offered to fix the issues through collaborator access. We can still assist you if you are willing to let us. Best, James
Dec. 4, 2023
I am thrilled to share my experience with this incredible upsell app! From the moment I integrated it into my online store, I noticed a significant boost in sales. The app's user-friendly interface makes it a breeze to set up and customize upsell offers tailored to my products. What sets this app apart is its effectiveness in increasing the average order value without being intrusive. Customers appreciate the personalized recommendations, and I've seen a noticeable uptick in the success of upselling campaigns. The analytics provided by the app are invaluable, giving me insights into customer behavior and allowing me to refine my upsell strategies. The customer support team is also top-notch, responding promptly to any queries I had. If you're looking to enhance your sales strategy and provide a seamless shopping experience for your customers, I highly recommend this upsell app. It's a game-changer for maximizing revenue while delivering value to your customers!
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