Ark ‑ Post Purchase Upsell
Ark — Shopify Checkout Upsell & Survey
Rating
4.4
feedback
68
chart
#3,123
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
10%
-
Less than a month
35%
-
Less than a year
47%
-
More than a year
6%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback. Positive aspects include excellent customer service, great possibilities for upselling, and easy customization of upsell offers. Users have reported an increase in revenue and appreciate the user-friendly interface. On the other hand, negative reviews mention slow customer support, unreliability in triggering upsells, and issues with the app causing products to be sold out incorrectly. Some users have also raised concerns about fake reviews and hacking allegations.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 20, 2024
This app is extremely unreliable and fails to trigger the upsell as intended. The customer support is the worst I've experienced, leaving my inquiries unanswered for four days despite claiming to offer 24/7 support. Even emails go ignored. Such poor service is unacceptable, and this app should seriously be reconsidered for inclusion on Shopify.
May 26, 2024
its a great app but I had some issues with it customer support was very slow and not responding to me.
Hi, I am really sorry we were not able to reply in time. We did get back to you in the chat and offered to fix the issues through collaborator access. We can still assist you if you are willing to let us. Best, James
April 5, 2024
Brought me a lot of extra revenue from the same customers, definatily a MUST in your store!
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