Rating

4.4

feedback

68

Reviews

chart

#2,988

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    10%
  • Less than a month
    35%
  • Less than a year
    47%
  • More than a year
    6%

Reviews Summary

The reviews for this Shopify App are quite mixed, with both positive and negative feedback. On the positive side, many users praise the app for its great upsell features, easy customization options, and the significant boost in sales they experienced after integrating it into their online stores. Customers appreciate the personalized recommendations and the user-friendly interface that makes setting up upsell offers a breeze. The customer support team, particularly mentioned James, is highly praised for being helpful, responsive, and patient in assisting users with any queries or issues. Additionally, some users highlight the affordability of the app and the valuable analytics it provides for refining upsell strategies.

Highlights

Positive feedback on upsell features, customization, and boost in sales
Positive comments on customer support, particularly James
Affordability and valuable analytics provided by the app
Negative feedback on unreliable upsell triggering, slow customer support, and unanswered inquiries
Concerns raised about fake positive reviews and hacking allegations

Rating Breakdown

  • 5
    94% (64 ratings)
  • 4
    1% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    4% (3 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Oct. 20, 2024

This app is extremely unreliable and fails to trigger the upsell as intended. The customer support is the worst I've experienced, leaving my inquiries unanswered for four days despite claiming to offer 24/7 support. Even emails go ignored. Such poor service is unacceptable, and this app should seriously be reconsidered for inclusion on Shopify.

Using app

5 days

Total reviews

2

Average rating

3.0

5 / 5 Share

June 15, 2024

good customer service

Using app

3 months

Total reviews

1

Average rating

1.0

1 / 5 Share

May 26, 2024

its a great app but I had some issues with it customer support was very slow and not responding to me.

Using app

22 days

Total reviews

3

Average rating

3.7

Developer Reply

Hi, I am really sorry we were not able to reply in time. We did get back to you in the chat and offered to fix the issues through collaborator access. We can still assist you if you are willing to let us. Best, James

5 / 5 Share

May 3, 2024

Great possibilities of the app, also excellent and fast support.

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 5, 2024

Brought me a lot of extra revenue from the same customers, definatily a MUST in your store!

Using app

4 months

Total reviews

2

Average rating

5.0

All reviews

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