
Ark ‑ Post Purchase Upsell
Ark — Shopify Checkout Upsell & Survey
Rating
4.4
feedback
68
chart
#2,988
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
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Reviews Summary
The reviews for this Shopify App are quite mixed, with both positive and negative feedback. On the positive side, many users praise the app for its great upsell features, easy customization options, and the significant boost in sales they experienced after integrating it into their online stores. Customers appreciate the personalized recommendations and the user-friendly interface that makes setting up upsell offers a breeze. The customer support team, particularly mentioned James, is highly praised for being helpful, responsive, and patient in assisting users with any queries or issues. Additionally, some users highlight the affordability of the app and the valuable analytics it provides for refining upsell strategies.
Highlights
Rating Breakdown
All reviews
Oct. 20, 2024
This app is extremely unreliable and fails to trigger the upsell as intended. The customer support is the worst I've experienced, leaving my inquiries unanswered for four days despite claiming to offer 24/7 support. Even emails go ignored. Such poor service is unacceptable, and this app should seriously be reconsidered for inclusion on Shopify.
May 26, 2024
its a great app but I had some issues with it customer support was very slow and not responding to me.
Hi, I am really sorry we were not able to reply in time. We did get back to you in the chat and offered to fix the issues through collaborator access. We can still assist you if you are willing to let us. Best, James
April 5, 2024
Brought me a lot of extra revenue from the same customers, definatily a MUST in your store!
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