Inventory Management ‑ Assisty
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Llevo muchos meses utilizando la aplicación e intentando encontrar la forma de integrarla en nuestro trabajo diario para sustituir a Stocky, que era la herramienta que utilizábamos anteriormente. Durante este tiempo he mantenido varias reuniones con vuestro equipo. En muchas ocasiones la respuesta siempre es la misma: "lo revisaremos". Sin embargo, la mayoría de las propuestas nunca llegan a materializarse y, cuando planteo cuestiones más complejas, en muchas ocasiones simplemente dejan de responder. Mi sensación es que la aplicación se ha vuelto excesivamente compleja. Hay demasiada información, muchos apartados que duplican exactamente los mismos datos y una navegación que resulta poco intuitiva. En lugar de simplificar la gestión del stock, acaba complicándola. Además, el rendimiento deja bastante que desear. La aplicación es lenta y muchas acciones tardan demasiado en ejecutarse, algo que en el día a día supone una pérdida de tiempo importante. He recomendado vuestra aplicación a varias personas que trabajan con Shopify y buscaban una alternativa a Stocky. Curiosamente, todos hemos llegado a las mismas conclusiones: hay un exceso de información poco útil, la interfaz resulta complicada y el rendimiento es demasiado lento para un uso profesional. Creo sinceramente que la aplicación tiene mucho potencial, pero necesita simplificarse. Menos información, una estructura más clara, mayor velocidad y una comunicación mucho más ágil con los clientes. A día de hoy, esa es la principal barrera para poder recomendarla con total confianza.
Muchas gracias por tomarte el tiempo de compartir esta reseña tan detallada y honesta. En primer lugar, te pedimos nuestras más sinceras disculpas por la experiencia que has tenido con nuestro equipo de soporte; dejar de responder a tus consultas más complejas es inaceptable y estamos corrigiendo esto de inmediato. Tienes toda la razón en que la aplicación necesita simplificarse y mejorar su velocidad. Valoramos muchísimo tus comentarios y ya estamos ejecutando un plan de acción basado exactamente en tus sugerencias: simplificar la interfaz, optimizar el rendimiento y añadir las funciones que solicitaste (filtros de exclusión y mínimos por almacén). El fundador te ha enviado un correo electrónico personal con todos los detalles. Apreciamos enormemente tu paciencia y que nos ayudes a ser mejores.
Hello, we are really sorry that Assisty didn't meet your expectations this time. We've sent you an email to find out what went wrong. Whether it was a question about how the app works or a specific requirement for your inventory reports, our team is ready to help get everything set up perfectly for your store. We hope to hear back from you! Alex, Assisty Founder.
I had a $19 monthly subscription that allowed me to use the replacement feature, but now it suddenly stops working and tells me to pay $20 more, which is the new price of $39. A lot of features suddenly got cut off and you have to pay more.
Thank you for your feedback, and we're really sorry for the inconvenience you've experienced with our recent pricing changes. There was a mistake with our permissions settings, causing certain features to become temporarily unavailable for you. We've identified and fixed this issue, so you can now fully access all the features included in your original subscription without any additional charge. We appreciate your patience and understanding. If you're still facing any issues or have questions, please reach out directly to our support team—we're always here to help you! Warm regards, The Assisty Team
App not working correctly, the support is not answering. Do not recommend.
Dear Jaroslav, I want to start by saying I’m truly sorry for the delay in my response and for not keeping you updated sooner. That was completely my mistake, and I understand how frustrating this must have been for you. We received your request last week and discussed it with the team right away. The current reorder suggestions use the same min and max inventory levels for all products, but we’re updating it to suggest reorder quantities based on each product’s specific settings. We’re working hard to complete this update, and I promise it will be ready by the end of this week. I can’t apologize enough for letting you down, and I really hope you’ll give us another chance to deliver the solution you need. Please don’t hesitate to reach out if you have any questions or concerns—I’m here to help. Thank you for your understanding.
At first this app seemed so promising. All the right reports, features and data points. After the initial excitement of finding a reliable inventory management reporting app, we found that it was way too slow to use. Reports took way too long to generate and navigating the app took eons to load after every click or would straight out give an error message that the data or report couldn't be loaded.
Thank you for bringing your concerns to our attention. I sincerely apologize for the inconvenience you encountered with our app. After a thorough investigation, we identified a system issue on the day you installed the app, leading to the performance problems you experienced. I’m pleased to inform you that the issue has been fully resolved. If you consider reinstalling the app, I’m confident you’ll find it now operates smoothly and efficiently. We greatly value your business and hope to serve you better moving forward. Thank you for your understanding and for considering giving us another chance.
They have taken away edit columns, I guess that was easier than to make them work correctly. Will be cancelling AI Inventory Management before it bills again. Pretty much useless!
Thank you for your feedback and I apologize for the inconvenience you've experienced. I'm sorry to hear that you had trouble finding the edit columns feature. I want to assure you that we have not removed this feature. Instead, we've relocated it to the top right menu for easier access. I understand this change may have caused some confusion. Our team is more than happy to guide you through the process and ensure you can use the feature seamlessly. You can chat with us directly through our live chat on the app, and we'll assist you promptly. We value your feedback and are committed to improving your experience with our app. Best regards, Steve Founder and CEO, Assisty
We use this app only 1-2 times a year and every time we open the app, it always does not work. Very disappointed.
Thank for your review. I’m Steve, the founder of Assisty. I apologize for the issues you’ve experienced with our app. I understand that you’ve encountered problems with data synchronization on the free plan. Please reinstall our app. I assure you that we will do everything possible to ensure you can use our app to get the data you need. Thanks, Steve
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