Assisty Inventory Management
Sales Reports, Inventory Reports, custom reports for Shopify
Rating
4.7
feedback
214
chart
#478
All reviews
Rating Breakdown
Review RSS Feed
Aug. 29, 2024
At first this app seemed so promising. All the right reports, features and data points. After the initial excitement of finding a reliable inventory management reporting app, we found that it was way too slow to use. Reports took way too long to generate and navigating the app took eons to load after every click or would straight out give an error message that the data or report couldn't be loaded.
Thank you for bringing your concerns to our attention. I sincerely apologize for the inconvenience you encountered with our app. After a thorough investigation, we identified a system issue on the day you installed the app, leading to the performance problems you experienced. I’m pleased to inform you that the issue has been fully resolved. If you consider reinstalling the app, I’m confident you’ll find it now operates smoothly and efficiently. We greatly value your business and hope to serve you better moving forward. Thank you for your understanding and for considering giving us another chance.
June 25, 2024
Absolutely awful. Their inventory didn't even start to match what was showing in Shopify. Reports wouldn't run, you have to wait for reports to be emailed. Sometimes for hours. Did I mention that their inventory reports were incorrect?? Seems like every time I logged in, things had moved...again. Where's the edit column tab now????????
Hi Bobby, I'm Steve, the CEO of Assisty. I want to address your concerns regarding our app. The edit column tab is still available, and we've sent you the guide multiple times. Could you confirm if you received it? I'd like to set up a video call with you to discuss any issues you're facing directly. Your rating on our app store feels disheartening, especially considering our continuous efforts to support you. Let's resolve this together. Best regards, Steve
June 5, 2024
They have taken away edit columns, I guess that was easier than to make them work correctly. Will be cancelling AI Inventory Management before it bills again. Pretty much useless!
Thank you for your feedback and I apologize for the inconvenience you've experienced. I'm sorry to hear that you had trouble finding the edit columns feature. I want to assure you that we have not removed this feature. Instead, we've relocated it to the top right menu for easier access. I understand this change may have caused some confusion. Our team is more than happy to guide you through the process and ensure you can use the feature seamlessly. You can chat with us directly through our live chat on the app, and we'll assist you promptly. We value your feedback and are committed to improving your experience with our app. Best regards, Steve Founder and CEO, Assisty
May 16, 2024
We use this app only 1-2 times a year and every time we open the app, it always does not work. Very disappointed.
Thank for your review. I’m Steve, the founder of Assisty. I apologize for the issues you’ve experienced with our app. I understand that you’ve encountered problems with data synchronization on the free plan. Please reinstall our app. I assure you that we will do everything possible to ensure you can use our app to get the data you need. Thanks, Steve