eSports OMG review for Auction Today
May 16, 2026
(Review updated May 2026) I previously rated this app 5 stars because the customer service was responsive, and I eventually upgraded to a paid plan. Unfortunately, things changed significantly after the recent update. Since the update, we’ve experienced multiple bugs and urgent issues. One major problem caused emails to be repeatedly sent to us and our customers every 30 minutes after auctions ended, at a point resulting in getting 20 emails every half hour. What disappointed me most was the lack of urgent support. After explaining the severity of the issue, one response from the team was “ok strange,” and we received no meaningful follow-up, explanation, or apology for over two days till now (while this review is being written). I understand bugs can happen after updates, but better testing and faster communication are essential, especially for paying customers. I’ve now unsubscribed and started exploring other options.
Thank you for sharing your feedback, and we sincerely apologise for the experience you had following the recent update. As soon as the issue with repeated auction emails was reported, our team immediately began investigating it and kept you updated throughout the process. Since the issue appeared to be isolated specifically to your store, it required deeper investigation and additional time to accurately identify the root cause and implement a reliable fix. The issue was also reported over the weekend, but despite this, our team worked to prioritise it as quickly as possible. We completely understand your frustration, especially given the impact this had on both you and your customers. While bugs can unfortunately occur after major platform updates, we take incidents like this very seriously and are continuously improving our testing and monitoring processes to minimise such situations in the future. We truly appreciate the support you showed us previously and are sorry that this experience changed your perception of the app. If you are open to it, we would still love the opportunity to regain your trust and continue supporting your store moving forward.
