Nova: Multi Currency Converter
Nova Apps: Auto Currency Converter
Rating
4.9
feedback
1,666
chart
#3,184
All reviews
Rating Breakdown
Review RSS Feed
March 10, 2024
Not good. Cost us a lot of sales. The price kept switching between currencies and the price for variants was not showing properly. Customer service takes ages so I am just going to uninstall. Can’t wait for them 24 hours to respond
Hi Fatima, I have just read your recent review regarding our app, and I want to extend my sincerest apologies for the challenges you faced while using it. I've taken note of your concerns and have sent you an email to further discuss the issues you encountered. Additionally, I want to acknowledge that while we strive to address customer inquiries promptly, there are times when our response may be delayed when dealing with unique cases such as yours due to our limited resources as a completely free app. However, please rest assured that every case is of utmost importance to us, and we are always doing our best to handle them as urgently as possible. We also have a 24/7 chat support team that handles less unique cases efficiently. Having said that, your feedback is invaluable to us, and we genuinely hope to hear back from you soon. Sincerely, Lester
March 9, 2024
I've just installed it and Jon provided helpful assistance doing so.
Using app
About 2 hours
Total reviews
7
Average rating
5.0
Great to hear the installation went smoothly with our help! If you need anything else, just shout. Thanks for the feedback! - Kevin & Nova Apps Team
March 9, 2024
destek ekibinden Jon için yazıyorum mükemmel bir şekilde bana yardımcı oldu sorunlarımı çözdü ve hızlı işlem sağladı Jon gibi insanlar iyi ki varlar tekrar teşekkürler Jon!
Destek ekibimizin size bu kadar iyi yardımcı olabilmesi harika! Minnettarlığınız için teşekkürler. Her zaman sizin için buradayız! - Kevin ve Nova Uygulama Ekibi
March 9, 2024
Grt support, Love to recommend to all my fellow sellers in Shopify.dev
Awesome to hear! Thanks for the support and recommending us to fellow Shopify sellers. You rock! 🚀 - Kevin & Nova Apps Team
March 9, 2024
I had an excellent experience receiving assistance from Jon through the chat feature. The support team was incredibly responsive and helpful in addressing my inquiries. The chat interface was user-friendly, making it easy to communicate and receive prompt responses. The support staff demonstrated a high level of expertise and professionalism, providing clear and detailed explanations to my questions. Overall, I am highly satisfied with the help offered via chat and would recommend it to anyone seeking efficient and reliable assistance.
Thrilled to hear about your excellent chat support experience! Thanks for the kind words and recommendation. We're always here to help! - Kevin & Nova Apps Team
March 8, 2024
Nova is the greatest currency converter on Shopify! It's absolutely free and works like a charm. If you have a problem, there is a live chat that will answer your questions within minutes 24/7. Special thanks to Jon from Nova team, he was very helpful and resolved my issue quickly. Would recommend to everyone!
Thrilled you love our app and found our support helpful! Thanks for the shoutout and recommendation. Your support means the world to us! 🌟 - Kevin & Nova Apps Team
March 8, 2024
Nova is a must-have for anyone managing multiple currencies. It's user-friendly, accurate, and seamlessly integrates with Shopify. Highly recommended!
Using app
40 minutes
Total reviews
1
Average rating
5.0
So happy to hear our app makes managing currencies easier for you! Thanks for the high recommendation! 🌍✨ - Kevin & Nova Apps Team
March 7, 2024
Easy to set up and excellent customer service. High recommend!
Store
My Store
Using app
About 5 hours
Thrilled to hear about your smooth setup and positive experience with our team! Thanks for recommending us! 😊 - Kevin & Nova Apps Team
March 7, 2024
Instant support, Alex helped me solve my issue within 1 minute and everything was simple and straight forward. Thank you.
So glad we could help swiftly! Your appreciation means a lot to us. Thanks for the great review! 🌟 - Kevin & Nova Apps Team
March 7, 2024
Jon answered my questions quicker and more thoroughly than other apps. Apart from this, the app is FREE. I was charged USD 12 for another app which I ended up not being able to use anyway. What an excellent way to gain customer trust by offering this for free. Thanks guys :)
Thrilled you found our quick, thorough answers helpful, and that our free app exceeded your expectations! Your trust means everything to us. Thanks for the shoutout! - Kevin & Nova Apps Team
March 7, 2024
Thanks for Jon
Thank you so much for the review! Feel free to reach out if you need more help along the way! 🙂 - Kevin & Nova Apps Team
March 7, 2024
Fueron muy amables, me ayudaron muy rápido :)
¡Qué feliz que hayas tenido una gran experiencia! Siempre estamos aquí para ayudar de forma rápida y amable. 😊 ¡Gracias por los comentarios! - Equipo de aplicaciones Kevin y Nova
March 6, 2024
Last app I tried didn't work, this one seems to be working perfect and customer service Izzy is superb :)
Thrilled our app's working perfectly! Thanks for the kind words about our customer service. If you need anything, just shout! 😊 - Kevin & Nova Apps Team
March 14, 2024
Booster Yaci is amazing.. I was having a lively mentorship while fixing my problem... it came with an additional knowlege... thank you
Fantastic to hear! We're thrilled we could make everything perfect for you. Thanks for sharing! 🌟 - Kevin & Nova Apps Team
March 6, 2024
Great support. Highly recommended!
Your kind words mean a lot to us and we're grateful for the opportunity to serve you. Thank you for recommending us! - Kevin & Nova Apps Team
March 6, 2024
I would recommend it. It is an amazing app.
So glad you're loving the app! Thanks for the recommendation and your amazing support! 🚀 - Kevin & Nova Apps Team
March 5, 2024
EJ was simply phenomenal. Helped me out through and through.Got more help than I intended to receive.GOAT.
Thrilled to hear you had a phenomenal experience! Your kind words mean the world to us. Thanks for being awesome! 🌟 - Kevin & Nova Apps Team
March 5, 2024
Jon is very nice!
Thank you! We're so glad you had a nice experience with our support. Your feedback is much appreciated! 😊 - Kevin & Nova Apps Team
March 4, 2024
Alex was super helpful, solved my query promptly
Fantastic to hear! Glad we could help solve your query quickly. Thanks for letting us know. 😄 - Kevin & Nova Apps Team
March 3, 2024