Nova: Multi Currency Converter
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Very fast, knowledgable, and helpful
Thank you! We're happy to hear our team could assist you swiftly and effectively. Your satisfaction is our goal! 🚀 - Kevin & Nova Apps Team
Great app! Great customer service. Fast and helpful Communication.
Thrilled to hear you're loving the app and our customer service! Your feedback means the world to us. Thanks for sharing! 🌟 - Kevin & Nova Apps Team
This currency converter is a fantastic find! It's easy to use, simple, and offers great value compared to paid alternatives. Plus, the support team is exceptional. They patiently addressed all of my questions, leaving me thoroughly satisfied with their assistance. Highly recommended!
Wow, thanks for the glowing review! We're over the moon to hear you find our app and support top-notch. Appreciate the recommendation! 🌟 - Kevin & Nova Apps Team
Very quick help in setting up if needed. Very friendly and good guys. most recommended. Thank you so much for your help.
Thanks for your kind words! We're thrilled we could help. Your recommendation means a lot to us. Cheers! 🌟 - Kevin & Nova Apps Team
Ej was super helpful and clear with explaining how i set up the app, they even helped with suggestions to make our site look better. Really appreciate it!
So glad to hear you found the support helpful and your site's looking better! Thanks for your kind words. We're here anytime you need us! - Kevin & Nova Apps Team
Alex was great in helping me. She easily resolved my issue within a matter of minutes. Great service.
So glad to hear your issue was resolved quickly! Thanks for the shout-out to our service. We're here whenever you need us! - Kevin & Nova Apps Team
Everything was great! Thank You!
Awesome! Thank you for the positive feedback. If you need anything else, we're here for you! - Kevin & Nova Apps Team
Great direction, help and guide provided. Really impressed! Thanks Pol
Thank you for your kind words! We're thrilled to have been able to guide and help you. Your satisfaction is our top priority! 😊 - Kevin & Nova Apps Team
thanks to support, which easily helped me customize it a bit when I needed it. 10/10 job!
Thrilled to hear our support team could help customize your experience! Thanks for the perfect score 🌟 - Kevin & Nova Apps Team
Brilliant app. Amazing support. Clearly the best!
Wow, thanks for the brilliant review! We're over the moon to hear you love our app and support. Always striving to be the best for you! - Kevin & Nova Apps Team
had problems first, but after great support from Izzy! NO PROBLEMO! Can recommend this APP!
So glad we could turn your experience around! Thanks for the recommendation. We're here to ensure it's always 'NO PROBLEMO' for you! - Kevin & Nova Apps Team
Jon was instant in providing help and the solution was spot on! Amazing for its cost, which is, NOTHING!!!
Thrilled you found our help instant and effective! And yes, amazing value for free, right? Thanks for sharing your experience. Here whenever you need us! - Kevin & Nova Apps Team
Easy to set up thanks to the support provided by Jon. Clean interface and not very instrusive. The only drawback is the converter position are limited to the four corners which is limited for mobile layout.
Thanks for your feedback! We're glad setup was a breeze with our support. Your point about the converter positioning is noted - we're always working on improvements. - Kevin & Nova Apps Team
YOU GREATTT IZZY YOU GREATTTTTTTTTT!
It's music to our ears that you are happy with our customer support! Your 5-star review is much appreciated! 🌟 - Kevin & Nova Apps Team
I am so behind from the modern technology. So everytime I need to add something for my web store, it is so painful. But EJ from Nova team patiently listened and helped to set the app. Super! I absolutely love it.
We're so glad we could help make things easier for you! Your satisfaction is our top priority. Thanks for the love! 💖 - Kevin & Nova Apps Team
Worst app. Don't waste your time it It just Converts currency on Product page but when User Proceeds to checkout it switch backs to Store's Native currency.
Hi there, Pat here from Nova Apps Tier 2 Support. I've just read your recent review regarding our app, and I want to extend my sincerest apologies for the challenges you faced while using it. I understand your frustration with the currency conversion issue, and I'm sorry that we weren't able to meet your expectations in this regard. Unfortunately, Shopify does not allow apps to customize the checkout process, including currency display. As a result, when customers proceed to checkout, prices will revert to your store's native currency, regardless of their selections elsewhere on the site. This restriction is likely in place for security reasons, as the checkout page contains sensitive customer and bank details. While we would love to provide a seamless currency conversion experience throughout the entire purchasing process, it's currently beyond our control due to Shopify's limitations. Please know that we take every piece of feedback seriously and are continuously striving to improve our services. If you ever reconsider using our app in the future or have any further questions or concerns, please don't hesitate to reach out. We're here to assist you in any way we can. Once again, I apologize for the inconvenience caused, and I wish you the best of luck with your future endeavors. Best regards, Pat
Jon was really helpful and quick with his responses. His answers were very straightforward as well. Thank you Jon!
So glad you found our help quick and straightforward! Thanks for your kind words. We're here whenever you need us. 😊 - Kevin & Nova Apps Team
Therese was so amazing at helping me set up everything for my new Shopify store. Very concise and easy to understand instructions. Great service
Thrilled to hear your setup went smoothly with our help! Thanks for choosing us for your Shopify journey. Here's to your success! - Kevin & Nova Apps Team
Not good. Cost us a lot of sales. The price kept switching between currencies and the price for variants was not showing properly. Customer service takes ages so I am just going to uninstall. Can’t wait for them 24 hours to respond
Hi Fatima, I have just read your recent review regarding our app, and I want to extend my sincerest apologies for the challenges you faced while using it. I've taken note of your concerns and have sent you an email to further discuss the issues you encountered. Additionally, I want to acknowledge that while we strive to address customer inquiries promptly, there are times when our response may be delayed when dealing with unique cases such as yours due to our limited resources as a completely free app. However, please rest assured that every case is of utmost importance to us, and we are always doing our best to handle them as urgently as possible. We also have a 24/7 chat support team that handles less unique cases efficiently. Having said that, your feedback is invaluable to us, and we genuinely hope to hear back from you soon. Sincerely, Lester
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