Joule: Waste Less review for Auto DS: US Dropshipping & POD

Dec. 28, 2022

** I have listed my reviews and the updates below in chronological order ** I tried out the system during the trial period. It appeared to work well but the problem is trying to cancel. Removing the subscription in AutoDS does not resolve them not charging your account. Even if I needed to use them again, I would not due to the run around I am getting trying to just get a refund as they automatically charged us even though we don't have a subscription with them. It is very frustrating. **UPDATE 12/25 ** After posting this review, they reached out to actively resolve this issue. They have promised to refund the payment and once I do get that, I will post an updated review. ** UPDATE 12/28/22 ** The refund posted to my credit card. I am appreciative that it was refunded. I think that they do operate a disappointing customer service experience which maintains that a customer must post a bad review to get someone to actually listen to the issue. This is reactive and sad. I would be skeptical of their work as this was a very aggressive situation where every day they were pushing for me to change my review but the refund I had to trust would be done. This felt like trying to buy my review change. I explained why I did not want to use the system, and they continue to ask if I want another trial. It is overall a bad customer experience that is a systemic issue, not an engagement one.