Tiki Escapes review for Auto DS: AI Dropshipping & POD

Edit April 28th: After writing this review I was contacted by the company who then offered me the refund, along with a free month if I wanted to use their service again along with one on one support. Their solution to the issue was satisfactory but I do think the refund should've been given without needing to write the review. If I could give this app zero stars I would. When I first installed the app it never worked as advertised and none of the items could actually be successfully purchased from my store. I then deactivated my account and the month after was charged a "usage" charge .. on a deactivated account. I then contacted support to request a refund as I don't know how there would be any usage on an inactive account and they denied the refund request and said that I said my account was deleted (I didn't, I said it was cancelled IE. Inactive) and they recommended I deactivate my account to ensure I do not get invoiced anything further. Even though my account is already inactive... Horrible customer service and obvious billing issues on their system, charging inactive accounts for usage charges.