Catalog Maker by Now in Store
Create retail & wholesale product catalogs - Catalog Maker
Rating
4.1
feedback
175
chart
#3,071
All reviews
Rating Breakdown
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Oct. 11, 2024
It is an absolute waste of money
Hi, I would love to chat with you to understand why you didn't have a good experience with our app since our users usually love it! In the meantime, I created a sample catalog that I sent to you by email. If you like it just let us know and we will happily complete it for you. Kwaku
Feb. 12, 2024
Haven't had a positive experience yet difficult to navigate and customers hate that all catalog order forms start at 1 not zero
Hi, we're sorry to hear about your challenges with the app. It seems we haven't received any previous contact from you on our support channels, but we're eager to resolve this. We'll be reaching out to you shortly to assist with navigation and discuss the catalog order forms. Your experience and satisfaction are crucial to us, and we're committed to making things right. Looking forward to speaking with you soon. Kwakuvi
April 7, 2023
Conceptually a great idea, and it felt like for a while they were building something- but recently basic features have been failing consistently and even the support box bugged out. I cannot recommend this to someone at present. Wish I would have read the comments before purchasing..
Hi, I'm Kwaku, one of the co-founders of the Catalog Maker. I'm sorry to hear that you are having trouble with our App. I saw that you reached us this morning. We are currently investigating the issue, and we will let you know as soon as it is resolved. In the meantime, since it's working on our side. My colleague sent you a copy of the PDF file to your email. Best, Kwaku
March 3, 2022
Hi, the business owner here. Currently, the app does not seem to work very well. There are a lot of bugs and glitches such as with resizing of photos which is the builder's main purpose. The builder also lacks many basic features such as very limited ways to sort products, inability to link the table of contents to pages created, product names and prices do not automatically update which means any catalogs you have you will have to constantly update your products one by one, and so many more issues. Another key issue is if you lapse on payment they immediately lock you out and you are unable to access all the catalogs you already paid for to create I am currently waiting for a response from their customer support team and if they are able to resolve our issues we will change our star rating and update what we mention here in the review.
Hi, Thank you very much for your review. We were not made aware of any bugs with our platform that would cause any delay in your plan or pause your use of the app; we will gladly solve any of those bugs if you give us more details about them. The owner reaches out to you via your support ticket. We are here to help you with everything you need; let us know if you need anything else. Best, Adriana
Feb. 28, 2022
Conceptually a great idea, and it felt like for a while they were building something- but recently basic features have been failing consistently and even the support box bugged out. I cannot recommend this to someone at present.
Hi, I'm sorry to read that you are having some troubles with our App at the moment. Our team is looking at your issue right now and we will get back to you ASAP. Best, Kwaku
Feb. 7, 2022
I am sorry but Iam finding it not very user-friendly;y. For the cost per month, it should have some basic support, but I am unable to find that either. I just subscribed for a while year, but I would like to cancel and have a full refund. I am just not sure where or how to cancel?
Sept. 4, 2021
Confusing and complicated. Not doing any thing after i install the app. looks fancy but no any activities.
Hi, I'm sorry to hear that you found our app confusing and complicated. Our support team is here to help you and guide you. They can also create a template for your business free of charge to help you get started so don't hesitate to reach out to us at [email protected]. We will be happy to provide any assistance you need. Best, Kwaku
Dec. 4, 2020
I spent hours building my catalog and once I tried to open it, there were watermarks everywhere to upgrade my account. I was silly and wasted my time on this. Don't be me.
Hi, I'm sorry to read that you thought that our software was completely free. We have already changed our Shopify app description so that very clear that PDFs have watermark during the trial period. We will do the same on our pricing page as well so that nobody find itself in the same situation as you. To compensate you for this misunderstanding, we will gladly offer you a discount on any plan you'd like. You can contact us on live chat and we will send you a coupon code. Again, our apologies for this confusion. Best, Kwaku
Oct. 27, 2020
I have had this app downloaded for years and it was working just fine. After the latest update, I am no longer able to access the app or my catalogs. I have been paying a high monthly fee and not being able to eve access the app at all. I have even tried contacting support multiple times and am unable to find a solution. Waste of $500 the last 5 months. Too many errors.
Hi, I'm sorry that you are having trouble with our software. We received your first email on September the 10th and I personally replied to it but I didn't receive any reply from you. I also sent you an email yesterday with no reply as well so I think you should check your spam folder for ticket #211 and #418. I also have no problem accessing your catalogs so is it possible that you have two accounts with us? I will send you an email with more details. Best, Kwaku
Aug. 18, 2020
not working :( no support and no use of this app, plus all our catalogs have been lost very big annual fee
Hi, Our app is still 100% supported and compatible with the latest Shopify version. Concerning your catalogs, they are still there. You just have two accounts with us with two different emails. I'll contact you directly by email to solve this issue in private. Best, Kwaku
April 15, 2019
Nice App but extremely expensive at even 99 $ for one month. You can spend that kind of money have external agencies do it for you in a much better way
Hi, We really glad that you liked our App and we are really sorry to hear that you find our prices expensive. While $99 might seem expensive for one catalog, that's only the case if you create very short catalogs (under 10 pages) once a year. A lot of our customers were spending +$1,000/year to create their catalog so we consider that our prices are pretty competitive especially since you can create as many catalogs as you want with unlimited pages and products. Moreover, our software not only offers a print version of your catalog but also a digital version embeddable on your website or shareable on social networks which is not the kind of service agencies usually provide. Best.
April 13, 2019
Appalled at the cost which I only discovered after 2 hours working on my catalogue. $99 a month is a rip off!
Hi, I'm sorry to hear that you worked for 2 hours before discovering our pricing. We try to make it clear as possible that our software isn't free by putting our prices on the Shopify App page. Best.
Dec. 27, 2018
This app has gotten progressively worse; it used to work but is not extremely buggy. Products routinely disappear from being added to a catalog, alignment is off, in short this does not work as advertised. Moreover, customer support is non-existent (they never use chat support, and don't return emails). RUN from this terrible app.
Hi Maho, Sorry to hear that you had trouble with our software. We had a few issues just after releasing our image compression algorithm which is why some of your product images weren't displayed properly. It has long been solved since then. Concerning customer support, our mail provider mistakenly tagged your emails as spam that's why you didn't get any reply. I can assure you that is not the case anymore. So if you want to give it another try, please let us know and we will gladly extend your trial period. Best.
June 15, 2018
This app is such a waste of time. Signed up for the 14-day FREE trial. Spent 2 days creating my catalog only to find out that you actually have to spend a minimum of $99 to have any access to your finished product. Extremely disappointed with this company and their lack of communicating this rather large fee. This app is a SCAM! Don't waste your time!
Hi Erin, I'm sorry to hear that you spent so much time on your catalog before discovering that our product is not free. We try to make it as clear as possible by putting our prices on our Shopify App page and we try to make our upgrade button as visible as possible. Best.
June 8, 2018
waste of time. $99 starting price for catalogues.
Hi, We do offer a discount sometimes for first-time users so don't hesitate to contact us if you are interested. Best.
April 12, 2018
The Free trial is not free. It is a waste of time as you cannot download the catalog. The actual fee is $33 per month and they charge 6 months
Feb. 13, 2018
*** DON'T WASTE YOUR MONEY *** The 14 day free trial is very misleading, gives you a general idea of ease - you sign up for the $33/mo (6 months) which turns into $198 right out the gate! Again misleading with price, but whatever I was on a time crunch and needed it now. The software FIGHTS you the entire time, spent 2 hours putting a VERY basic line sheet together, downloaded it and it DOES NOT look like the online preview!!! So I try to reach customer support - no phone number. I go back and forth messaging "Carolina." Finally had enough and said I'm done refund my money... "We don't do refunds once the catalog is created and downloaded." ..... IT WASN'T DOWNLOADED CORRECTLY TO BEGIN WITH!!!!! Extremely disappoint, was hoping this app would eliminate extra work, but instead has caused a $198 headache!!!!
Jan. 24, 2018
App says it's a 14 day FREE trial but must pay to do more than create. Wasted time creating it.
Jan. 3, 2018
This app has false advertising, says free trial than it charges me immediately $198, absolutely ridiculous, shopify should ban developers like this. very bad experience i will never again. DONT CLICK THE INSTALL
Feb. 10, 2018
This app is great if you are FREQUENTLY updating line sheets. If you are a small business and need one once a year or some other infrequent amount of time, don't waste your money. They say $33/month, but they only offer 6 months or yearly payment plans. I've now spent around $400 for four line sheets that are utterly useless the second they are out of date. Once downloaded- even after converting from pdf to word/docs, the formatting built in makes it such a mess to edit, it will probably be faster to start from scratch. Now I don't want to pay to sign up again on principle.