Catalog Maker by Now in Store
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It makes good catalog, but interactive options are limited. We can`t find where to see placed orders from interactive catalog (if choosing option add to wholesale order sheet) and there is an issue to link catalog to store front. No support or instructions online for this issue. In support chat send button doesn`t work.
Hi, I'm sorry to hear that you can't find the option to place orders. Our chat support is available from 9am to 5pm EST and if you write a message outside those hours it should send us an email. A member of the support team will contact you shortly to assist your with your issues. Best, Kwaku
Support is not very good, sent many messages and the support chat send button does not work, very frustratinig.
Hi, I'm sorry to hear that you had problem contacting us. I will contact you directly via email to better understand why this was happening. Our customers usually don't have any issue contacting us via our live chat. Best, Kwaku
Slow, clunky and doesn't pull necessary information
UPDATE: I added one more star because their support has been responsive. They have fixed my issues, but I am still upset that it had to be brought to my attention from a sales lead. Needs more user testing on this app! They said the digital cart broke because they are working on the new one---but when were you going to notify your paying customers about the current one breaking??? OLDER REVIEW: Absolute garbage experience. The online print catalog is ok, but not intuitive in the slightest to update it. The digital catalog is atrocious. Some buttons just don't work, so many errors to count. It's basically the most unusable experience I've seen. Don't waste your money on this thing!
Hi, My name is Kwaku from Now In Store. I'm sorry to hear that you are experiencing trouble with our app. We have already released a fix for your issues with the digital catalog buttons (you will need to do a hard refresh of your page to use this fix, see shortcuts: https://fabricdigital.co.nz/blog/how-to-hard-refresh-your-browser-and-clear-cache). As you can see we are pretty responsive to our users. Would you mind giving me more details about other problems you might have encountered at [email protected]? I'm sure everything else can be easily fixed as well.
Has potential but not enough options. We have both an Etsy and Shopify shop. Would be helpful to merge both since the two shops have different items. Also a search feature within the catalog would be helpful for customers looking for certain products or keywords. Would be nice to customize the page titles. We have a library of images people can use for their lollipops but if they can't search by keyword, makes a lookbook a challenge to flip through hundreds of pages.
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