Titan review for ADU: Automatic Discounts
Nov. 18, 2022
I set up an automatic discount applier for my subscription business, but it didn't work for first time visitors and I lost out on several conversions because of this. This tool works sometimes, but misses the mark most of the time.
Thank you for your review. We tried looking for an email or ticket created by your store but we weren't able to find anything. We don't see any promotions created in the app either (probably deleted by now). If you could reach out to us and tell us what didn't work exactly we could try helping out. Judging by the promotion you described "first time visitors" makes me think that you wanted to make a promotion that applies to customers who didn't make any other order. Since our app does not run on the checkout page, the only way we could apply it, is if the customer is already logged in before reaching checkout, or to make the discount code specific to a customer segment "New customer". We do have an information box inside the app explaining how it works in case you make promotions based on customer properties, but that information could easily be missed which might of caused this behaviour in the app. If you reach out to [email protected] we could help you properly set it up so this case does not happen. There are multiple ways to achieve the promotion using our app and one of them will surely work for your store as well.
