ADU: Automatic Discounts
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**Very poor support and no accountability** I have been a paying customer since 2021, but the support I received from Hannah was extremely disappointing. She was initially responsive when I first reported the issue. After that, my emails were repeatedly left unanswered, and I eventually had to contact support again just to point out that Hannah was no longer replying. When she finally responded, she did not appear to have properly understood or investigated the problem. She claimed that the app would not trigger when a Shopify discount code was used, as the process would go directly to Shopify and was therefore outside their control. This explanation made little sense. If that is the case, what exactly is the app’s trigger supposed to do? I have used this app since 2021 without this persistent problem, yet I was suddenly being told that the app does not work in the way it had apparently been working for years. Before I could even respond, I received another email saying, “Thanks for your patience. I have passed this on to the team.” Once again, I was left hanging without any proper explanation, proposed solution, timeline or follow-up. This is not acceptable support for a long-standing customer who has paid a monthly subscription for approximately five years. Instead of taking ownership of a genuine technical problem, the support process has consisted of delayed replies, contradictory explanations and repeatedly passing the issue elsewhere. To the CEO and management: please take a serious look at how your support team handles long-standing paying customers. Customers should not have to repeatedly chase your company simply to get a technical issue properly investigated. Screenshots, photographs and the full email correspondence are available upon request.
We’re sorry the experience felt unclear and frustrating after your years with ADU. Our team has continued following up throughout the conversation and is currently waiting for your reply so we can keep investigating the issue and work toward a proper resolution. We look forward to your reply. - ADU Management team
Thanks for promptly respond, troubleshooting and explanation from Ron.
Really appreciate you sharing this! We’re glad Ron could step in quickly, walk through the troubleshooting with you, and provide clear explanations along the way. I’ll make sure your kind words are passed along to him. Thanks for the 5 stars and for choosing ADU! 😊
Ron found the issue I had immediately. He made a video that talked me through everything!
This is so great to hear, thank you for the 5 stars! ⭐ We’re glad Ron was able to pinpoint the issue right away and walk you through it with a personalized video. Being able to see the steps in action can make all the difference, and we’re happy he could make things clear and easy for you. If anything else comes up, we’re always here to help.
Thank you for the 5-star rating! ⭐ We really appreciate your support and are glad to hear you’re enjoying ADU. If you ever need any help or have ideas for improvement, we’re always here for you!
Excellent helpdesk by Ron
Thank you for the great feedback! We’re glad to hear Ron was able to assist you. We’ll make sure to pass along your kind words to him!
the support I got today from Ron was 10 star. He is patient, explains possibilities and helps you setup. The app is a bit clunky. It is good for what you pay however, requires work from store owner or tech person. Give the app a try.
Hey BY BRIAN and team! Thanks for the honest feedback! We're thrilled to hear Ron delivered top-tier support and got you set up smoothly. While the app may take a bit of hands-on effort, we’re always working to improve usability and streamline the experience. Please let us know if you need any help!
Loved the functionality of the app. Ron was great and provided amazing technical support for us to get this going.
Hey there Dragonwing team! Glad to hear you're enjoying the app's functionality! Ron will be happy to know his support helped get everything up and running smoothly. If ever you need further assistance, you know where to reach us!
Great app for all the more detailed discounts you want to activate on your website. Customer service is amazing too, the time difference between the US and Aus can be quite challenging at times though, 24 hour support would be amazing to have one day.
Hi there Elusive Plants and team! Thanks so much for the great feedback! We're glad the app’s discount features are working well for you. Really appreciate your note on support hours, and expanding coverage is something we’re actively exploring to better support merchants globally. Please feel free to reach out if you need help with anything else!
Thank you for the 5-star review Unipak UK and team!
Amazing experience and the support is A+
We appreciate the kind words Evertee and team! We're thrilled the experience and support hit the mark. Quick, top-tier assistance is what we strive for every time.
Thank you for the 5-star review Desert Bronze Self Tanning and team!
Kudos to chat support Ansab! He's the man! you should promote him. So patience helping us out and solve the issue. His hand is limited; your dev team need to handle the other rocks. Glad Ansab could Rock'n'roll things out!
Hi there Infinite Age team! We really appreciate the awesome shoutout! Ansab’s dedication shines through, and we’re lucky to have him on the front lines. We’ve noted your feedback about the dev side too. If you need further assistance, you know where to reach us!
Thank you for the 5-star review Banana Home and team!
thanks for all the help
You're very much welcome Froggie Shoes and team! Please don't hesitate to reach out if ever you need assistance again. Thank you for choosing ADU!
I'm impressed by how quickly the support team responded to my inquiry. Their solutions were exactly what I needed and resolved my issue perfectly.
Hey there BEST VAPE and team! Thank you for taking the time to leave us a review. Is there anything specific that you think we can improve? We'd love to hear your suggestions. We hope to hear from you soon!
Great customer service, app works great!
Hi there Called to Surf team! We're glad that our support team was able to help you out! Thank you so much for sharing your experience with us, we truly appreciate it. If you need help with anything else, you know where to reach us!
Best plugin for discounts (I tried them all). Has the most features and functionality. UI/UX could be improved, but support was very helpful when I was having issues finding what I wanted to do.
Hey there Rieker Shoe Canada! Thank you for your thoughtful review! We're delighted to hear that you found our discount plugin to be the best in terms of features and functionality. We appreciate your feedback on the UI/UX and are always looking for ways to improve. If you need help with anything else, you know where to reach us!
This is the only app I've found that will give percent off discount to highest priced item in a cart. It is a bit difficult to get the discount or promo settings just right, but their help desk is very helpful in resolving any questions.
Hey there Snapdoodle Toys & Games! Thank you so much for taking the time to share your experience! We appreciate your feedback, we'll do our best to improve our app and make creating discounts easier. If you need help with anything else, you know where to reach us!
Good job!
Thank you for the 5-star review Lexington Sporting Club and team! We truly appreciate your support.
Excellent customer service. Easy to use app
Hi there ASI B2B and team! We're glad to hear that our team was able to help you out! Thank you so much for taking the time to leave us a review, we truly appreciate your support. If you need help with anything else, you know where to reach us!
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