ADU: Automatic Discounts
The Shopify App has received overwhelmingly positive reviews regarding its customer service and support team, particularly mentioning Ron and Ansab for their exceptional assistance. Users appreciate the functionality of the app for creating discounts and promotions, as well as the ease of use. However, some reviewers have mentioned that the app can be a bit clunky and may require additional work from the store owner or a tech person. Additionally, there are concerns about the pricing model, specifically the percentage-based success fees, which can be expensive for stores with high turnover and small profit margins. Despite these drawbacks, the majority of users are satisfied with the app's features and the level of support provided by the team.
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Thanks for promptly respond, troubleshooting and explanation from Ron.
Really appreciate you sharing this! We’re glad Ron could step in quickly, walk through the troubleshooting with you, and provide clear explanations along the way. I’ll make sure your kind words are passed along to him. Thanks for the 5 stars and for choosing ADU! 😊
Ron found the issue I had immediately. He made a video that talked me through everything!
This is so great to hear, thank you for the 5 stars! ⭐ We’re glad Ron was able to pinpoint the issue right away and walk you through it with a personalized video. Being able to see the steps in action can make all the difference, and we’re happy he could make things clear and easy for you. If anything else comes up, we’re always here to help.
Thank you for the 5-star rating! ⭐ We really appreciate your support and are glad to hear you’re enjoying ADU. If you ever need any help or have ideas for improvement, we’re always here for you!
Excellent helpdesk by Ron
Thank you for the great feedback! We’re glad to hear Ron was able to assist you. We’ll make sure to pass along your kind words to him!
the support I got today from Ron was 10 star. He is patient, explains possibilities and helps you setup. The app is a bit clunky. It is good for what you pay however, requires work from store owner or tech person. Give the app a try.
Hey BY BRIAN and team! Thanks for the honest feedback! We're thrilled to hear Ron delivered top-tier support and got you set up smoothly. While the app may take a bit of hands-on effort, we’re always working to improve usability and streamline the experience. Please let us know if you need any help!
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