ADU: Automatic Discounts
The reviews are overwhelmingly positive about the app’s core discount functionality and especially its customer support. Many merchants say the app is powerful, flexible, and able to handle complex promotion setups that Shopify alone cannot support, such as tiered discounts, gifts with purchase, cart-based rules, and custom discount logic. Support is frequently praised as fast, patient, responsive, and highly hands-on, with several reviewers highlighting that staff members created videos, walked them through setup step by step, and even implemented code or customizations for them. For many users, this level of help made the app easy to adopt even when the setup was initially confusing. The negative feedback centers on a few recurring issues: some users report bugs, unreliable discount behavior, or features not working as expected, and a small number describe poor support experiences with delayed replies, lack of follow-up, or unresolved technical problems. Pricing is another major concern, especially the percentage-based success fee and flat monthly charge, which some merchants feel is too expensive or unfair for low-margin or occasional promotions. A few reviewers also mention that the app can feel clunky or difficult to configure, and there are complaints about unexpected charges or limitations around disabling the app or handling certain markets/currencies.
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**Very poor support and no accountability** I have been a paying customer since 2021, but the support I received from Hannah was extremely disappointing. She was initially responsive when I first reported the issue. After that, my emails were repeatedly left unanswered, and I eventually had to contact support again just to point out that Hannah was no longer replying. When she finally responded, she did not appear to have properly understood or investigated the problem. She claimed that the app would not trigger when a Shopify discount code was used, as the process would go directly to Shopify and was therefore outside their control. This explanation made little sense. If that is the case, what exactly is the app’s trigger supposed to do? I have used this app since 2021 without this persistent problem, yet I was suddenly being told that the app does not work in the way it had apparently been working for years. Before I could even respond, I received another email saying, “Thanks for your patience. I have passed this on to the team.” Once again, I was left hanging without any proper explanation, proposed solution, timeline or follow-up. This is not acceptable support for a long-standing customer who has paid a monthly subscription for approximately five years. Instead of taking ownership of a genuine technical problem, the support process has consisted of delayed replies, contradictory explanations and repeatedly passing the issue elsewhere. To the CEO and management: please take a serious look at how your support team handles long-standing paying customers. Customers should not have to repeatedly chase your company simply to get a technical issue properly investigated. Screenshots, photographs and the full email correspondence are available upon request.
We’re sorry the experience felt unclear and frustrating after your years with ADU. Our team has continued following up throughout the conversation and is currently waiting for your reply so we can keep investigating the issue and work toward a proper resolution. We look forward to your reply. - ADU Management team
Thanks for promptly respond, troubleshooting and explanation from Ron.
Really appreciate you sharing this! We’re glad Ron could step in quickly, walk through the troubleshooting with you, and provide clear explanations along the way. I’ll make sure your kind words are passed along to him. Thanks for the 5 stars and for choosing ADU! 😊
Ron found the issue I had immediately. He made a video that talked me through everything!
This is so great to hear, thank you for the 5 stars! ⭐ We’re glad Ron was able to pinpoint the issue right away and walk you through it with a personalized video. Being able to see the steps in action can make all the difference, and we’re happy he could make things clear and easy for you. If anything else comes up, we’re always here to help.
Thank you for the 5-star rating! ⭐ We really appreciate your support and are glad to hear you’re enjoying ADU. If you ever need any help or have ideas for improvement, we’re always here for you!
Excellent helpdesk by Ron
Thank you for the great feedback! We’re glad to hear Ron was able to assist you. We’ll make sure to pass along your kind words to him!
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