ADU: Automatic Discounts
The reviews for the Shopify App are overwhelmingly positive, with customers praising the excellent customer service provided by the support team, particularly mentioning Ron and Ansab for their helpfulness and patience. Users appreciate the functionality of the app, especially for creating customized discounts and promotions. However, some reviewers mention that the app can be a bit clunky and may require some effort from the store owner or a tech person to set up properly. There are also concerns about the pricing model, with some users finding the percentage-based success fees to be high for stores with small profit margins.
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**Very poor support and no accountability** I have been a paying customer since 2021, but the support I received from Hannah was extremely disappointing. She was initially responsive when I first reported the issue. After that, my emails were repeatedly left unanswered, and I eventually had to contact support again just to point out that Hannah was no longer replying. When she finally responded, she did not appear to have properly understood or investigated the problem. She claimed that the app would not trigger when a Shopify discount code was used, as the process would go directly to Shopify and was therefore outside their control. This explanation made little sense. If that is the case, what exactly is the app’s trigger supposed to do? I have used this app since 2021 without this persistent problem, yet I was suddenly being told that the app does not work in the way it had apparently been working for years. Before I could even respond, I received another email saying, “Thanks for your patience. I have passed this on to the team.” Once again, I was left hanging without any proper explanation, proposed solution, timeline or follow-up. This is not acceptable support for a long-standing customer who has paid a monthly subscription for approximately five years. Instead of taking ownership of a genuine technical problem, the support process has consisted of delayed replies, contradictory explanations and repeatedly passing the issue elsewhere. To the CEO and management: please take a serious look at how your support team handles long-standing paying customers. Customers should not have to repeatedly chase your company simply to get a technical issue properly investigated. Screenshots, photographs and the full email correspondence are available upon request.
We’re sorry the experience felt unclear and frustrating after your years with ADU. Our team has continued following up throughout the conversation and is currently waiting for your reply so we can keep investigating the issue and work toward a proper resolution. We look forward to your reply. - ADU Management team
Thanks for promptly respond, troubleshooting and explanation from Ron.
Really appreciate you sharing this! We’re glad Ron could step in quickly, walk through the troubleshooting with you, and provide clear explanations along the way. I’ll make sure your kind words are passed along to him. Thanks for the 5 stars and for choosing ADU! 😊
Ron found the issue I had immediately. He made a video that talked me through everything!
This is so great to hear, thank you for the 5 stars! ⭐ We’re glad Ron was able to pinpoint the issue right away and walk you through it with a personalized video. Being able to see the steps in action can make all the difference, and we’re happy he could make things clear and easy for you. If anything else comes up, we’re always here to help.
Thank you for the 5-star rating! ⭐ We really appreciate your support and are glad to hear you’re enjoying ADU. If you ever need any help or have ideas for improvement, we’re always here for you!
Excellent helpdesk by Ron
Thank you for the great feedback! We’re glad to hear Ron was able to assist you. We’ll make sure to pass along your kind words to him!
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