AfterShip Referral & Affiliate
Build brand trust and generate more revenue.
Rating
4.9
feedback
1,019
chart
#2,561
All reviews
Review RSS Feed
Dec. 4, 2023
I suggest, Don't use the APP!!! I lost $499.80 after a Shopify customer made a purchase. I worked with Customer Support and they have yet to fix the issue. One Customer support person said the Shopify Customer referred themself, and as was able to receive the discount code. The Referral History section of the app showed no (0) referrals! Also, no purchase was made to trigger the App to give the discount code. I.e., I used the Referral Program popup where the Advocate will get 10% off when a referee makes the 1st purchase. I still have the App installed but deactivated the referral program, in hopes it will be fixed. According to the AfterShip Affiliates Customer person, "the discount rule totally relies on Shopify's ability, currently, they don’t support excluding specific customers from using the coupon".
Thank you for taking the time to share your feedback with us. Please accept our sincere apology for the experience you had. This is not the experience we want to provide to our users. We understand that you faced an issue due to our referral program campaign, which negatively impacted your experience. We value you as a customer, and it is disheartening to learn that we have not met your expectations. For this, we are assigning dedicated support for your AfterShip Affiliate account. Please check your inbox, as you will be contacted via email shortly. Trust us, we work very hard to make our app user-friendly and provide a great support experience. Regards, Team AfterShip.
Dec. 2, 2023
Ayushi was very helpful with upgrading quote at initial setup. So far the setup seems very easy and intuitive.
Dec. 2, 2023
I had use their services before and they always have fast services and helpful staff.
Nov. 30, 2023
Not working fully.
Thank you for taking the time to share your feedback with us. Please accept our sincere apology for the experience you had. However, this is not the experience we want to provide to our users. We are sorry to hear that the app is not working on your end. We want to fix it for you if there is any bug we will definitely check with our development team. Regarding this, one of our support team members sent you an email to fix this for you. We are looking forward to hearing from you over the email. We are open to any suggestions. We will try our best to provide you with the best experience. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team AfterShip
Nov. 28, 2023
Nov. 25, 2023
The referral config was relatively quick and easy to setup. The changes are immediately visible on my shopify store to viewn and test. I got in touch with their support and it was responsive even for a Saturday :)
Nov. 23, 2023
Just downloaded the app, so far impressed with quick and efficient customer service!
Nov. 17, 2023
I spoke with Jai who took me through a detailed demo of the AfterShip app - the features look easy to set up and customize. My only wish is that you could customize the affiliate codes, but Jai said the development team will take this request into account for future. I haven't yet started using the app as I need to determine my offers, but it looks very promising and easy to use.
Nov. 12, 2023
Amazing customer service. The app has a lot of features and can do a lot that would normally take several separate apps to do.
Nov. 9, 2023
was easy to use
Thanks for your amazing feedback. We are pleased to know that you are happy with our support member and our services. We are open to suggestions if you have any. It is always nice to understand your requirements so we can meet your expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that we provide the best service to our users. Regards, Team Automizely
Nov. 3, 2023
You will learn in 5min that its not for you, if you are serious about your affiliates. I do not get where these reviews are coming from :D
Thank you for taking the time to provide your feedback. I extend my sincerest apologies for the less-than-ideal experience you encountered. Please know that this does not align with the level of service we aspire to deliver to our valued users. So, we deeply regret any inconvenience you may have experienced. Your satisfaction as a user is of importance to us, and we are committed to ensuring your experience is exceptional. We encourage you to reach out to us through our chat and email at [email protected] channels so that we may promptly assist you and try to resolve all the issues you are facing. Your feedback is invaluable, and we appreciate your continued support. Regards, Team AfterShip