AfterShip Referral & Affiliate
Referral and Affiliate Marketing Tool - AfterShip Loyalty
Rating
4.9
feedback
1,062
chart
#1,644
All reviews
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Dec. 20, 2023
Great customer support, prompt response, looking forward to using the app!
Dec. 18, 2023
Ayushi had been very patient and helpful through out my whole process. Thanks alot Ayushi
Dec. 6, 2023
It's kind of like the app reads your mind and makes everything super easy to do.
Dec. 4, 2023
I suggest, Don't use the APP!!! I lost $499.80 after a Shopify customer made a purchase. I worked with Customer Support and they have yet to fix the issue. One Customer support person said the Shopify Customer referred themself, and as was able to receive the discount code. The Referral History section of the app showed no (0) referrals! Also, no purchase was made to trigger the App to give the discount code. I.e., I used the Referral Program popup where the Advocate will get 10% off when a referee makes the 1st purchase. I still have the App installed but deactivated the referral program, in hopes it will be fixed. According to the AfterShip Affiliates Customer person, "the discount rule totally relies on Shopify's ability, currently, they don’t support excluding specific customers from using the coupon".
Thank you for taking the time to share your feedback with us. Please accept our sincere apology for the experience you had. This is not the experience we want to provide to our users. We understand that you faced an issue due to our referral program campaign, which negatively impacted your experience. We value you as a customer, and it is disheartening to learn that we have not met your expectations. For this, we are assigning dedicated support for your AfterShip Affiliate account. Please check your inbox, as you will be contacted via email shortly. Trust us, we work very hard to make our app user-friendly and provide a great support experience. Regards, Team AfterShip.
Dec. 2, 2023
Ayushi was very helpful with upgrading quote at initial setup. So far the setup seems very easy and intuitive.
Dec. 2, 2023
I had use their services before and they always have fast services and helpful staff.
Nov. 30, 2023
Not working fully.
Thank you for taking the time to share your feedback with us. Please accept our sincere apology for the experience you had. However, this is not the experience we want to provide to our users. We are sorry to hear that the app is not working on your end. We want to fix it for you if there is any bug we will definitely check with our development team. Regarding this, one of our support team members sent you an email to fix this for you. We are looking forward to hearing from you over the email. We are open to any suggestions. We will try our best to provide you with the best experience. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team AfterShip
Nov. 28, 2023
Nov. 25, 2023
The referral config was relatively quick and easy to setup. The changes are immediately visible on my shopify store to viewn and test. I got in touch with their support and it was responsive even for a Saturday :)
Nov. 23, 2023
Just downloaded the app, so far impressed with quick and efficient customer service!
Nov. 17, 2023
I spoke with Jai who took me through a detailed demo of the AfterShip app - the features look easy to set up and customize. My only wish is that you could customize the affiliate codes, but Jai said the development team will take this request into account for future. I haven't yet started using the app as I need to determine my offers, but it looks very promising and easy to use.