AfterShip Personalization
AfterShip Checkout Upsell & Personalization
Rating
4.6
feedback
58
chart
#2,920
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
45%
-
Less than a day
28%
-
Less than a month
19%
-
Less than a year
9%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify App are mostly positive, with users praising the customization options, smooth onboarding process, and helpful customer service. Many users have found the app easy to set up and navigate, with quick responses from the support team. The app has been described as great for enhancing the customer experience, increasing average order value, and improving the checkout process. However, there are a few negative reviews mentioning issues with billing, false advertising about free plans, and confusion regarding payment requirements.
Highlights
Review RSS Feed
All reviews
May 11, 2025
I use this app from Feb.12th and delete on Apr.7th, I send feedback and pictures to them and after they send a email to ask my email address, nobody give me the answer about my questions for a week, whatever I say nobody give me the feedback. I delete this app but still paying for them, the payment didn't not stop.
Dear Customer, We apologize for the delayed response you received on email. We understand that you were charged after you cancelled your subscription, and hope to address the issue. You have upgraded the subscription twice after the billing cycle on 5-Apr & 7-Apr before you cancelled the subscription which is why these were added to your bill as per Shopify's App Charges policy. Once an app is uninstalled or subscription cancelled, AfterShip complies with Shopify's terms and does not bill customers from the next billing cycle. We have also responded to the email you have sent explaining the charges further. Regards Philips Tourangbam AfterShip
Feb. 20, 2025
Really great App with superb customization options and a very smooth onboarding process. Would recommend and am looking forward to seeing the results.
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