HyPrim review for AfterShip Personalization
May 11, 2025
I use this app from Feb.12th and delete on Apr.7th, I send feedback and pictures to them and after they send a email to ask my email address, nobody give me the answer about my questions for a week, whatever I say nobody give me the feedback. I delete this app but still paying for them, the payment didn't not stop.
Dear Customer, We apologize for the delayed response you received on email. We understand that you were charged after you cancelled your subscription, and hope to address the issue. You have upgraded the subscription twice after the billing cycle on 5-Apr & 7-Apr before you cancelled the subscription which is why these were added to your bill as per Shopify's App Charges policy. Once an app is uninstalled or subscription cancelled, AfterShip complies with Shopify's terms and does not bill customers from the next billing cycle. We have also responded to the email you have sent explaining the charges further. Regards Philips Tourangbam AfterShip
