Gifts Finder review for AfterShip Feed for TikTok Shop
June 20, 2023
Good app. Does mostly what it needs to do. However it's slow to sync and also it doesn't carry across product EAN data to the Tik Tok listing, which of course is super important and very much needed. As we have around 11,000 products, and some of them have variants, I'm not going to be manually copying and pasting every one of the barcodes from my Shopify store into the TikTok Shop equivalent listing. This is surely one of the things that the app is meant to do. Where an EAN exists on Shopify, the conversion code they have in this app that creates the listing in Tik Tok should copy this across. This is mega important to us and it will be (or should be) to any other Shopify merchants that would want to use your app. I've raised this and other glitches like this with your tech / integration team, who so far have been very quick to respond, so I'm hopeful this can be added soon. I'm surprised this hasn't been raised already. Or, is your app new and not fully operational?
Thanks for your valuable feedback. We are happy to know that you found the app good & useful. Thank you for your feedback and recommendations. It is always nice to know the requirements of our users so that we can meet their expectations and provide an engaging experience going further. As for the products taking time to sync in the app, we are assigning a support executive to investigate and resolve your concern. Please check your inbox, as you will be contacted via email shortly. Trust us, we work very hard to make our app user friendly and provide a great support experience. Regards, Team AfterShip.
