Cannaray review for AfterShip Feed for TikTok Shop
Nov. 30, 2023
Agents take too long to look into an issue. I have opened live chat 3 times since joining Afterhsip and had frustrating issues with syncing to TikTok shop. I often get sent the troubleshooting article but because the list is so long it doesn't help trying to find the error code on such a long article. The team are patient and friendly it's just frustrating with the time taken to resolve an issue.
Thanks for your valuable feedback. We understand that you are not satisfied with the resolution time taken to resolve your issue which has negatively impacted your experience. We value you as a customer, and it is disheartening to learn that we have not met your expectations. For this, we are assigning dedicated support for your AfterShip Feed account. Please check your inbox, as you will be contacted via email shortly. Trust us, we work very hard to make our app user-friendly and provide a great support experience. Regards, Team AfterShip.
