iLevel Lab review for AfterShip Feed for TikTok Shop
Dec. 14, 2023
ABSOLUTLY HORRIBLE CUSTOMER SERVICE! DOES NOT WORK WITH TIK TOK!. it will sync your orders twice into shopify! and hour and a half on the chat, support doesn't speak English at all. spoke to 3 reps, keep writing copy paste responses, like they are not even reading the messages! I am sure 99% of the good reviews here written by fake stores that do not exists, cause after and hour and a half on the chat repeating yourself 4-5 times, you'' want to smash your computer. we have 50 apps installed on our shopify and this is by far the worst customer support i have ever received from any app!!!!!!!!!!!!!!
I want to express our sincere apologies for any inconvenience caused by the new error message you encountered in our application. I want to assure you that our team is actively working on resolving this issue promptly. Importantly, I would like to clarify that this error message will not impact the processing of your orders; they are secure, and our team is committed to ensuring the smooth functioning of our application. Additionally, If you have multiple apps installed, especially those with order sync features, there is a chance of order duplication. To avoid this, we recommend only having our app installed to ensure optimal performance. Do let us know if you need any other assistance while using the app. We are available 24/7 via the contact support option on your account. Regards, Team AfterShip
