AfterShip Feed for TikTok Shop
Feed for TikTok Shop: 1-Click Sync and Sell
Rating
4.8
feedback
683
chart
#507
All reviews
Rating Breakdown
Review RSS Feed
Oct. 6, 2023
I was having an issue with my TikTok shop syncing to Aftership and the team were very helpful and called me to ensure that the problem was sorted in a timely manner. My problem is sorted and I appreciate their time - highly recommend!
Oct. 5, 2023
I don't have an opinion yet. The customer service rep was prompt and very nice.
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Oct. 4, 2023
Customer support was awesome she answered my questions and fixed the issue promptly
Oct. 3, 2023
Great in theory but poor performance and even poorer customer service. Products and orders fail to sync. Cancellations do not sync so items are shipped when the customer has received a refund. Every time we reach our to customer support, we go round in circles without any knowledge assistance. We end up having to research and fix the issues ourselves. Extremely overpriced, even more so for to poor system and service.
Thank you for sharing your feedback with us. We apologize for the synchronization issues you've encountered with our service, including product and order discrepancies and cancellations not syncing correctly. We understand the frustration this has caused. Our team is looking into all the issues you reported and provide you the better assistance to improve your experience. Regarding customer support, we are committed to providing more effective and knowledgeable assistance. We appreciate your patience and understand that the experience you described is not acceptable. Additionally, we are continuously evaluating our pricing structure to ensure it reflects the value we provide. Your feedback is crucial in helping us improve our service, and we want to make things right for you. If you have specific concerns requiring immediate attention, please reach out to us directly at [email protected], and we will do our best to assist you promptly. Thank you for your patience and for giving us the opportunity to address your concerns. We value your feedback and are dedicated to enhancing your experience with our service. Regards, Team AfterShip
Oct. 3, 2023
Oct. 2, 2023
The app has it's quirks, but overall works well however the price to value is outrageous.
It is unfortunate to know that you did not have the best experience using our app and you are not happy with the pricing & features. I am sorry for the inconvenience. We are continuously aiming to improve the application and work upon the suggestions given to us. Your feedback has been registered and we work really hard to make our app user-friendly and provide a great support experience. You are our valued user and we will ensure that you have a great experience with our app. Apologies for the inconvenience caused. Regards, Team AfterShip
Oct. 2, 2023
So far so good! Starting new Shopify Store and launching via several Sales Channels including Tik Tok. Many reviews recommended AfterShip and will be trying myself. Install was easy, interface is simple and looks promising. Prabha did an excellent job helping me get started as I took advantage of the 30 day free trial. Looking forward to using AfterShip Feed and selling on TikTok!
Sept. 26, 2023
Sept. 25, 2023
Sept. 25, 2023
Just signed up and had a great experience with chat offering me the free 30 days.
Sept. 25, 2023
very useful to have agents on hand to help. fast reply and great knowledge