All reviews

Rating Breakdown

  • 5
    98% (1,563 ratings)
  • 4
    2% (30 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (4 ratings)

Reviews with Text

  • 99% (1,580)
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5 / 5 Share

Sept. 9, 2023

Quite easy to use. Support team responds quickly.

Using app

About 2 months

Total reviews

3

Average rating

4.7

5 / 5 Share

Sept. 8, 2023

HI, Hana thanks for your quick help and support to solve our issue. it was really helpful that you solve it at same time while we are sharing our issue. Avada is really lucky to have you as a team member

Using app

About 1 month

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 7, 2023

Avada Trust Badges Sale Pop-up - a must-have for Shopify store owners like me. It's user-friendly, making it a breeze to create stunning trust badges and sales pop-ups, adding that extra charm to your store. A shoutout to Liz from support; she's been exceptional.

Using app

3 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 6, 2023

Just installed the app and tried to learn how to set up the trusted badges but I got stuck. Thank you Abby for her patience, helpful, and friendly. She helped me set up the badges on my homepage and my product pages. Thank you Abby.

Using app

About 1 hour

Total reviews

29

Average rating

5.0

5 / 5 Share

Sept. 5, 2023

Hanna Amazing

Using app

About 21 hours

Total reviews

6

Average rating

5.0

5 / 5 Share

Sept. 5, 2023

Hana's expertise and warmth truly set her apart. With her at the helm of customer support, every interaction feels valued and understood. From the very onset of my interaction with Avada.app, Hana stood out as a beacon of exceptional customer service. It's rare to come across a live chat agent who combines expertise with genuine warmth and patience, but Hana embodies all of these qualities and more. Navigating through Avada.app's platform was a breeze, thanks to its user-friendly interface and comprehensive features. Yet, it was Hana's unwavering support that truly elevated my experience. She addressed every query with clarity, ensuring I felt valued and understood at every step. Her dedication to assisting customers is a testament to Avada.app's commitment to excellence. In a digital landscape where customer support can often feel detached, Hana and Avada.app are a refreshing reminder of the difference a personal touch can make. I wholeheartedly recommend their services, and I'm confident that with representatives like Hana, you're always in the best hands.

Using app

41 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 5, 2023

one important thing i have to get rid of. the help from the great staff comes immediately and you notice how much fun they have with the and with the communication. Very dear greetings go to Liz. She has always been helpful to me and has been able to overcome all the challenges seconds faster

Store

Womebo

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 4, 2023

Esther was helpful in resolving my popup image issues! Would definitely recommend their services! So far I've been getting sales daily because of this app. :)

Using app

About 2 months

Total reviews

9

Average rating

4.1

5 / 5 Share

Sept. 4, 2023

I've been using Avada for a while now, and I'm quite impressed with its functionality. The app's Avada really stood out to me, making trust badges and many options a breeze. Its user-friendly interface made navigation smooth, and I haven't encountered any major issues with performance. Support was 24/7 and helped to complete when I was stuck. I look forward to future updates and would recommend it to others.

Store

TARLEE

Using app

8 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Sept. 4, 2023

It works very well and the support service is very attentive, recommended!

Store

flsun3d

Using app

About 3 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 1, 2023

Excellent!

Store

Mood.

Using app

3 months

Total reviews

12

Average rating

4.7

5 / 5 Share

Aug. 31, 2023

Really helpful. Jasmine was awesome

Using app

20 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 30, 2023

esther was amazing and she solved my issue right away. she is very knowledgeable and professional! she made the process very easy for me.

Using app

About 1 year

Total reviews

6

Average rating

5.0

5 / 5 Share

Aug. 29, 2023

Created a countdown timer for a collection launch, and couldn't figure out how to add it to the page. Contacted support through chat, and Hana was able to help me and fixed the issue within 5-10 min! Great customer service!

Using app

28 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 28, 2023

We have been using the countdown timer. Everytime when I have a request the customer service team is very helpful. Today Sunny helped me to fix a small issue. Definitely recommend Avada

Using app

3 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 26, 2023

I want to thank Jasmine and Anivia sincerely for their exceptional support. Their assistance has been incredibly valuable and has had a really positive impact. I'm truly grateful for their dedication and remarkable efforts!

Store

Cardel

Using app

About 21 hours

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 26, 2023

Customer support is really great! Esther was very helpful in solving my problem. I recommend this for sure.

Store

Omal

Using app

About 1 hour

Total reviews

7

Average rating

5.0

5 / 5 Share

Aug. 25, 2023

I had the pleasure of receiving excellent customer service from Liz. They were extremely helpful and resolved my issue with efficiency and professionalism. I am grateful for their assistance and highly recommend Liz for their exceptional support.

Using app

2 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 13, 2024

I am very grateful for Pamela’s outstanding support. She navigated every challenge with grace, ensuring that my experience was seamless and enjoyable. Pamela's dedication to her customers is commendable, and her kindness truly shines through. Thank you, Pamela, for your exceptional help.

Store

Waqting

Using app

Over 1 year

Total reviews

6

Average rating

5.0

5 / 5 Share

Aug. 24, 2023

It works well and I recieved a great support from Hana for my quesitons! I strongly recommend Avada.

Using app

3 days

Total reviews

1

Average rating

5.0