All reviews

Rating Breakdown

  • 5
    98% (1,329 ratings)
  • 4
    2% (30 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (1 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 6, 2023

App utilissima per la pagina delle domande frequenti, per poter tracciare la spedizione e la possibilità di offrire vari modi di comunicare con il servizio clienti. Il tutto è accessibile dai clienti tramite una piccola icona sempre presente sul sito, quindi rende più semplice l'assistenza ai clienti in caso di domande o assistenza. Ho avuto necessità di contattare il supporto per alcune configurazioni e sono stati eccezionali, in pochissimi minuti hanno risolto tutto. Un ringraziamento particolare ad Abby per la sua gentilezza e professionalità.

Using app

About 1 month

Total reviews

6

Average rating

4.8

5 / 5 Share

Sept. 5, 2023

Thank you for the app and the great support especially from Emily and Tony. Always ready to help.

Using app

10 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 4, 2023

Esther solved my problem right away. thanks a lot

Using app

17 days

Total reviews

3

Average rating

3.7

5 / 5 Share

Sept. 3, 2023

Great! The chat support is awesome!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 2, 2023

i loved avada all services, and this one great for buyer contact option, customer support superb, instant response by "Hana", she understand my issue and resolved quickly. thanks hana love your work.

Using app

1 day

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 1, 2023

Amazing app and even better chat support! Liz helped me sort out a problem with displaying my FAQ page and resolved it in a few mins!

Store

Snooze

Using app

3 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 31, 2023

So far my experience with Avada has been really great. I haven't had a lot of time to see it in real world action, but I've got a good amount of confidence that things will go smoothly. And if they don't right out of the box the Avada customer service has been amazing. Once I've got some time to establish common questions and concerns from my customers I am really excited to build out the app even further.

Using app

About 2 months

Total reviews

7

Average rating

4.7

5 / 5 Share

Aug. 31, 2023

This App is very easy to hand and works perfectly well. Also the support is very nice and answers very fast. We would absolutely recommend!

Using app

About 4 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 31, 2023

Avada made website building a joy! The features are impressive, and Emily's support saved the day when I hit a snag. Kudos to the team for an outstanding product and service!

Using app

8 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 31, 2023

Liz was really helpful. I would recommend this app. The FAQ page is also very good.

Using app

About 11 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 30, 2023

Just getting started with it, but was trying to avoid setting up the WhatsApp integration (I don't need it). As evident from the other reviews, the customer service was incredible. Hana was helpful, responsive, and solved my problem quickly. Thank you! I look forward to using the rest of the app's capabilities!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 29, 2023

Customer care super top. Abby mi ha contattato subito perchè ho richiesto delle icone aggiuntive ed è stata veloce e efficace. Grazie

Using app

22 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 29, 2023

Abby's exceptional customer service is truly outstanding. With a warm and attentive demeanor, she effortlessly turns every interaction into a positive and memorable experience. Her unwavering patience and thorough knowledge make problem-solving seem effortless. Abby's dedication to going above and beyond is remarkable, setting a new standard for excellence in customer support. Her professionalism, kindness, and proficiency truly make a difference. In a world where outstanding service is rare, Abby shines as a beacon of what exceptional customer service should be. She is an invaluable asset and an inspiration to her peers.

Using app

4 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 29, 2023

Great app so far. Very easy to setup and use. Had some troubles with a translation that did not work well. Contacted support for this. Answered and solved within minutes, great!

Using app

5 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 29, 2023

It's a helpful Shopify application! The customer support team has been responding promptly to my needs. It's reassuring to have reliable assistance when using an app.

Store

Kaadas

Using app

About 2 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 29, 2023

Great app, I use it mostly for the FAQ.. Customer support is great as well! quick answer, and trully helpful. Thanks to Abby that helped me in the live chat :)

Using app

About 1 month

Total reviews

7

Average rating

5.0

5 / 5 Share

Aug. 28, 2023

Great clean app... Customer support is excellent... Thank you Jasmine for all your help and professionalism.

Using app

4 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 27, 2023

The app itself was easy to set up and blended cohesively with my current theme. Tracy helped me eliminate the limitation of the # of questions I could post on the page and as I was working through and had more questions, Emily was able to give me a hand. Both reps were friendly and helpful and the fact that the app is free as well, can't ask for more to be honest!

Using app

About 11 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 26, 2023

Outstanding customer service by Esther and the team. The FAQ app was able to replace one of my other apps without compromising on features.

Using app

About 2 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 25, 2023

It's crazy to think this app is free and the support is awesome and helpful without charging you a dime! Huge thank you to Esther and Tony for helping me solve issues and giving me access to more app abilities for free! I hope more people use this app.

Using app

About 2 months

Total reviews

2

Average rating

5.0