All reviews

Rating Breakdown

  • 5
    98% (1,329 ratings)
  • 4
    2% (30 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (1 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 7, 2023

Prakash was a great help today in resoling an issue on my website FAQ page. I appreciate how quick to respond Avada chat service reps are. So I can get back to business! Thank you.

Using app

9 days

Total reviews

19

Average rating

5.0

5 / 5 Share

Feb. 7, 2023

Prakash was very professional, proficient, & he solve my issue in a timely manner. I love how you've help 24/7.

Using app

About 1 month

Total reviews

3

Average rating

4.3

5 / 5 Share

Feb. 7, 2023

App works well and is highly customizable. Esther in support provided the best tech support I've ever encountered with any Shopify app.

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 7, 2023

It's so convenient to have immediate access to customer support and create FAQ sections. Esther is friendly and helpful. Highly recommend!

Using app

3 months

Total reviews

9

Average rating

5.0

5 / 5 Share

Feb. 5, 2023

Love it. Simple & easy to set up the FAQ page. Hakeem helped me remove the watermark quickly. Thanks

Using app

2 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 5, 2023

Super great experience, I was served by Prakash, very responsive and fast but above all very pleasant. Thank you for your help Prakash !

Store

Lala&Co

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 5, 2023

Estou usando e gostei do visual do aplicativo e principalmente do suporte.Adorei conversar com Aisha, por ajudar meu problema e sim pessoal recomendo abaixarem

Using app

8 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Feb. 5, 2023

very nice i like the experience the guy is supportive and helped me alot really appreciate his efforts

Using app

39 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 5, 2023

great app very quick to set up and use, support are very quick to respond, Emily was excellent with her support.

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 4, 2023

Looking for FAQ widget. Avada surprised me with additional features too. Made my work so easy with wonderful features out of box for free. Searchable FAQs in chat is my favorite. They had a wonderful customer support. Thank you Liz, the one who supported me with listing options. Great support. Very fast response.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 4, 2023

good use easily friendly never having problem to get what i want to own the content arranged, nice app

Using app

41 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 4, 2023

Outstanding, friendly, and helpful. Had some issues with the FAQ section and Jasmine promptly resolved the issue within minutes. On top of that, she assisted in the removal of the Avada branding which allowed my store to look more professional. Thank you Jasmine for being efficient and helpful, keep it up!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 2, 2023

The customer support is amazing. Hakeem was able to help me in matter of minutes! Highly recommend this app!

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 2, 2023

We are just starting our online store and we needed a tool for the FAQ and online chat, we downloaded Avada and from the beginning we had an excellent experience. But what surprised us most was the quality of the service we received from Esther, in addition to responding super fast she helped us a lot! We are very happy with Avada and Esther!

Store

Vincci

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 2, 2023

That's app make my life very easy customer are easily contact with me Good response ,and amazing team. love from UAE Dubai.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 1, 2023

Excellent app. Rapid support provided by Hallyfe during setup process. A must have for all shopify stores.

Using app

2 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Jan. 31, 2023

amazing customer service from Juliana! Definitely will be a plus to any store. Easy to use and navigate around for sure!

Store

Livtiko

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 31, 2023

Awesome customer service provided by Liz. App was just what we were looking that gets the job. Would highly recommend it if your looking to add a help center app to your store.

Using app

8 months

Total reviews

8

Average rating

5.0

5 / 5 Share

Jan. 31, 2023

while editing my website i came across a bit of a hiccup and Esther was their to save the day in less than 5 minutes. the services were A+

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 30, 2023

Would recommend. I have had no issues, so far, with any of the apps by Avada. I find their customer service to be quick and efficient. As long as it stays that way, I'll stay a customer. Thanks Sunny.

Using app

11 days

Total reviews

14

Average rating

4.6