All reviews

Rating Breakdown

  • 5
    98% (1,329 ratings)
  • 4
    2% (30 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (1 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Oct. 29, 2022

Fast and helpful supports........................................................................... thanks

Using app

About 2 hours

Total reviews

2

Average rating

5.0

Developer Reply

We're happy to hear that our team provided you with excellent service. We'll make sure that they receive your feedback. We're sure it will make their day! Sincerely, AVADA Support Team

5 / 5 Share

Oct. 29, 2022

support very helpful @ Hana . Thanks a lot experience with AVADA FAQs, Helpdesk, Chat...................

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day! All the best, AVADA Support Team

5 / 5 Share

Oct. 28, 2022

Prakash was incredibly helpful. I requested support, had to wait less than 5 minutes, and my requests were solved within a few minutes. Overall very pleased with the support. The app seems great, haven't tested it at scale but comes with pre-loaded FAQs and the functionality so far has been excellent.

Store

On Par

Using app

About 1 hour

Total reviews

4

Average rating

5.0

Developer Reply

We’re so happy to hear you had a great experience at AVADA. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and have a wonderful day. Sincerely, AVADA Support Team

5 / 5 Share

Oct. 28, 2022

Just installed the app and the support so far is great. Thank you Jasmine for helping me so quickly. Appreciate the fast response.

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much! It fills us with pride to know that our service is valued by our community. We strive to be the best we can be every day. Sincerely, AVADA Support Team

5 / 5 Share

Oct. 28, 2022

Liz was amazing in customer service. Really Good app. Has a host of features. I'm also using other Avada products as well so I'm beginning to get used to all the goodness. Definitely give it a shot.

Using app

12 months

Total reviews

3

Average rating

5.0

Developer Reply

Feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to customers like you. Thank you, and have a great day! AVADA Support Team

5 / 5 Share

Oct. 26, 2022

This app is very good. I am using it and it meets the requirements very well. First class service Hakeem solves all problems immediately and has a great team.

Store

amiinu

Using app

25 days

Total reviews

3

Average rating

5.0

Developer Reply

It makes our day to hear that we were able to provide you 5-star service. We’ll make sure the entire team at AVADA receives your feedback – they’ll be thrilled to hear your kind words. Wish you many advantages in your business! AVADA Support Team

5 / 5 Share

Oct. 26, 2022

Just installed this app today, the function is great, and it satisfy our needs. Besides, they have great support team, Emily help us a lot when we occured some little problems and they can be solved soon. Thank you for the help, hope this app will be used by more people in the future.

Using app

About 1 year

Total reviews

6

Average rating

5.0

Developer Reply

It is not every day that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed. Your comment has given us valuable insight into the services that we provide at AVADA. We sincerely thank you for taking the time to share your thoughts with us. All the best, AVADA Support Team

5 / 5 Share

Oct. 25, 2022

Great support from Prakash from the customer service. Zeker een aanrader voor alle Nederlanders daarzooo.

Using app

8 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your kind words. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our customers, and we’re glad that this commitment was reflected in your time here. We look forward to the next time we’re able to assist you again. Have a wonderful day! Best, AVADA Support Team

5 / 5 Share

Oct. 24, 2022

Great app to install if you want FAQ page set up for your store. You can customize it to your liking too with the help of AVADA team. Lots of tips were received from the fantastic member, Esther today.

Using app

4 months

Total reviews

3

Average rating

5.0

Developer Reply

Your comments have been shared with our entire team at AVADA. When we hear from happy customers like you, we spread the positivity around! Best, AVADA Support Team

5 / 5 Share

Oct. 24, 2022

That's a very helpful app. Our customer service team is working hard to reply all the email as soon as possible, but this app give a instant answer to the visitors. And the Avada support's team is amazing. I just send them an message by chat and Hana resolve my issue within 20 sec! I highly recommended this app for any Shopify store owner

Using app

About 1 month

Total reviews

8

Average rating

5.0

Developer Reply

Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Hana receives the recognition they deserve. Thank you again, have a great day! AVADA Support Team

5 / 5 Share

Oct. 24, 2022

App completa e assistenza top! L'app è semplice da utilizzare e ha veramente molte funzioni per essere gratuita. Ne ho provate altre a pagamento prima, ma questa essendo gratis ha comunque tutte le funzionalità! Assistenza sempre presente e tempestiva nel risolvere i problemi

Using app

About 1 month

Total reviews

6

Average rating

4.7

Developer Reply

Grazie per le gentili parole. Siamo grati per il tuo feedback. È nostro piacere fornire il miglior servizio possibile ai nostri clienti e siamo lieti che questo impegno si sia riflesso nel vostro tempo qui. Non vediamo l'ora che arrivi la prossima volta che saremo in grado di assisterti di nuovo. Buona giornata! Migliore, Team di supporto AVADA

5 / 5 Share

Oct. 23, 2022

Just as expected. Great app, customer service was quick and sorted out query promptly. Add additional credibility to my store

Using app

About 1 month

Total reviews

4

Average rating

5.0

Developer Reply

We're happy to hear that our team provided you with excellent service. We'll make sure that they receive your feedback. We're sure it will make their day! Sincerely, AVADA Support Team

5 / 5 Share

Oct. 23, 2022

App is awesome. Far beyond my expectations. The team is always available and very helpful. Highly recommended.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

It’s great to hear that you had a positive experience at AVADA. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to assist you further, let us know. Regards, AVADA Suppor Team

5 / 5 Share

Oct. 23, 2022

Esther heeft mij super geholpen, nu kan ik meer iconen gebruiken en mijn FAQ goed gebruiken in mijn webshop.

Using app

4 days

Total reviews

1

Average rating

5.0

Developer Reply

We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day! All the best, AVADA Support Team

5 / 5 Share

Oct. 22, 2022

I'm using this app to implement a FAQ page for my customers. I wanted to remove the default "Powered By Avada" which is at the bottom of the generated FAQ page, so I asked for support and Juliana helped me out. She did it right away a few seconds after my request on Saturday night, it was extremely fast and easy. I'm gratefully impressed without mentioning I'm using a free version of one of the Avada Apps.

Using app

9 days

Total reviews

3

Average rating

4.0

Developer Reply

We’re so happy to hear you had a great experience at AVADA. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and have a wonderful day. Sincerely, AVADA Support Team

5 / 5 Share

Oct. 22, 2022

Amazing app with great features! Emily has been really helpful! I enjoy using the app and I recommend it to everyone!

Using app

14 minutes

Total reviews

1

Average rating

5.0

Developer Reply

We’re so happy to hear you had a great experience at AVADA. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, AVADA Support Team

5 / 5 Share

Oct. 22, 2022

Amazing App. Its so rare to have unlimited features of app in zero cost. Emily was very helpful and quick to solve any problem I had. Thank you AVADA for making such an amazing app.

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 21, 2022

Bonne application pour faire une foire aux questions et un service d'aide superbe. Merci Juliana et toute leur équipe pour un beau travail!

Store

Vapozen

Using app

24 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 21, 2022

Excellent service from Emiley .. Thumbs up to her :) Glad to see supportive staff always available to help

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 20, 2022

Very easy to use. Customer support is also super helpful and responsive. Will definitely be using on more of my sites.

Using app

2 months

Total reviews

1

Average rating

5.0