All reviews

Rating Breakdown

  • 5
    91% (797 ratings)
  • 4
    7% (61 ratings)
  • 3
    1% (5 ratings)
  • 2
    1% (5 ratings)
  • 1
    1% (6 ratings)
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4 / 5 Share

June 22, 2022

Great app! Free feature already very helpful. Excellent service desk. Shout out to Prakash, who helped me there

Using app

4 months

Total reviews

1

Average rating

4.0

4 / 5 Share

May 24, 2022

Using for invoicing. Would like the option to edit templates myself. However Prakash was kind enough to help me with the edits I wanted through the Support Chat. I was very satisfied with his help.

Using app

About 1 year

Total reviews

1

Average rating

4.0

4 / 5 Share

May 5, 2022

It's okay, some things could be better, f. e. it would be nice, if you can download more then 30 orders/invoices directly per one click one the page from avada. But the customer service from Drake was great!

Using app

Over 2 years

Total reviews

1

Average rating

4.0

4 / 5 Share

March 20, 2022

App assez intuitive, le service client est très reactif merci à drake pour son écoute. Il manque peut être des guides plus détaillés sur le fonctionnement de l'app

Using app

About 3 hours

Total reviews

4

Average rating

4.3

4 / 5 Share

Aug. 29, 2022

Support team is efficient and friendly even tho the app bugs sometimes they will try the best to help and provide solutions !

Using app

Over 1 year

Total reviews

2

Average rating

4.5

4 / 5 Share

March 10, 2022

Esther's support was incredible. She addressed every question I had on the fly, fixing all of my problems in a matter of minutes.

Using app

About 2 months

Total reviews

1

Average rating

4.0

4 / 5 Share

March 7, 2022

great assistance by Marcus. Very competent and fast. Thank you very much for your help. I can only recommend

Using app

Over 1 year

Total reviews

1

Average rating

4.0

4 / 5 Share

Feb. 15, 2022

Great form options, it would be nice if we could view more orders per page. Needed some help recently and support was super responsive and Fennec answered my question in like 2 seconds.

Using app

Over 1 year

Total reviews

4

Average rating

4.8

4 / 5 Share

Feb. 3, 2022

Just want to thank Esther for helping make this app great! It helps me stay organized with all my orders. Just wish it was easier to edit some of the custom fields without help from Support. Luckily-with people like Esther on the job, changes can be made pretty quickly and my customers get professional packing slips with every order!

Using app

Over 1 year

Total reviews

1

Average rating

4.0

4 / 5 Share

Feb. 8, 2022

"Fennic" & "drake " quick response , helped with all query's as required . regarding currency lay out and formatt good web site service

Using app

13 days

Total reviews

1

Average rating

4.0

Developer Reply

Hello, Thank you so much for your review on our app and customer support. I would like to have a more in-depth conversation to help you make the best use of this app . I just sent you a follow-up email, please open your mailbox to get our message. Best regards, Daisy

4 / 5 Share

Jan. 18, 2022

Quick response from the support team and they created the Dutch templates I needed for me. Thanks a lot!

Using app

5 months

Total reviews

1

Average rating

4.0

4 / 5 Share

Oct. 28, 2021

Me ha servido para automatizar envíos de facturas. Lo mejor, la flexibilidad del CSS de la fra y el equipo de soporte, muy rápido

Using app

7 months

Total reviews

2

Average rating

4.5

4 / 5 Share

Oct. 13, 2021

App does not function correctly - if there is a change to the order it just adds the cost of the new item and does not reflect removed items. No response from developer on issue. ***Update - Changed from 2 stars to 4 stars*** After posting 2-star review , a flurry of activity from the developer ensued to rectify the issue. They were able to login under a collaborator account and fix the issue right away. It seems to be working now and I am revising my review.

Using app

Almost 3 years

Total reviews

1

Average rating

4.0

Developer Reply

Hello, Thank you for taking the time to leave us a review. I'm sorry to hear that you didn't have a good experience with our app. Our team has been checking on the issue for you with the highest priority. Please check your mailbox to get our update. We hope to have more chances to discuss things further. At AVADA we'd want nothing more than to have our app work flawlessly for shoppers and give you the best support service we can. Best regards, Daisy

4 / 5 Share

June 24, 2021

We had some issues with the invoice format according to German regulations. Avada support was very helpful, thank you! After several iterations, we finally achieved the desired result. It would be great if one had more printing options, e.g. a certain period. The Yumbau team

Using app

Over 2 years

Total reviews

1

Average rating

4.0

Developer Reply

Hi, Thank you for your review on our app. It really motivates us to provide better apps and service for you and other users 🚀 We have sent you a follow-up email. Please check your mailbox to get our plan about adding more printing options to the app. We hope to have more chances to discuss things further 🙏 Best regards, Daisy

4 / 5 Share

Jan. 23, 2021

PARECE ESTUPENDA, LO único que no se como tener la plantilla en español y que en vez de invoice ponga factura y etc.

Using app

About 4 hours

Total reviews

1

Average rating

4.0

Developer Reply

Hello, Thank you so much for your review on our app. I would like to have a more in-depth conversation to discuss these required features further. I sent you a follow-up email, please open your mailbox to get our message. Best regards, Daisy

4 / 5 Share

Nov. 23, 2020

app is easy to work with, customer service is great, they helped me so quickly with the changes we wanted to make in our templates

Using app

3 days

Total reviews

1

Average rating

4.0

Developer Reply

Hello, We are so thankful as you're pleased with the results and that we were able to help. If there's anything else we can do to help, please let us know Happy selling! Daisy

4 / 5 Share

Nov. 13, 2020

Great app. A few teething issue but sorted very fast by brilliant and fast and helpful customer service. thank you

Using app

10 days

Total reviews

1

Average rating

4.0

4 / 5 Share

Nov. 5, 2020

I started using this app to print Invoices. I can do it right from the Shopify Order page. Now I have it set up to automatically e-mail Invoices upon fulfilment of the order. That saves me time and a tiny bit of weight when shipping - which can sometimes make a difference. Support for this app is great.

Using app

4 months

Total reviews

6

Average rating

4.0

Developer Reply

Hello, Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. We have sent you a follow-up email. Please kindly check your mailbox to get our update. Best regards, Daisy

4 / 5 Share

Aug. 27, 2020

Great, but it reset itself once. This might be because I changed the shop's email address. Otherwise its great!

Using app

4 months

Total reviews

1

Average rating

4.0

4 / 5 Share

Aug. 14, 2020

Great app that easily creates nice invoices. The settings are easy to configure and the process from setup to launch is fast. Their support was fast and did their best to solve my requets.

Using app

Almost 2 years

Total reviews

4

Average rating

4.3