Tru Outdoor Luxury review for Avada SEO Speed Image Optimize
June 13, 2024
Great app packed with many features but certainly not user friendly to say the least. Developer support is weak after reaching out several times for assistance. My advise to the developer is to perhaps have youtube videos on how to... This will solve a lot of your customer enquiries as you could then refer your customers to your videos to address the challenges they are facing. I'm quite certain that the everyday enquiries you receive by your customers regarding the challenges faced with implementing the changes recommended by your avada app are very much the same challenges day in day out. I certainly hope you will consider this recommendation as it becomes extremely frustrating when the app developer is unable to assist a merchant that is in need of assistance.
Hello Tru Outdoor Luxury Store Owner, Thank you for your feedback and for using our app. We're glad to hear you find it packed with features, although we're sorry to hear about the challenges you've faced with usability and support. We apologize for any inconvenience caused. Improving user-friendliness is a priority for us, and your suggestion about creating YouTube videos for guidance is valuable. We'll definitely consider this to better assist our users in navigating the app and implementing changes effectively. Regarding the support experience you've had, we sincerely apologize if it fell short of your expectations. We're committed to improving our support processes to ensure timely and helpful responses to all inquiries. Please feel free to reach out again with specific issues or questions, and we'll do our best to assist you promptly. Your input is crucial to us, and we appreciate your patience and understanding as we work to enhance our app and support services. If there's anything else you'd like to discuss or suggest, please don't hesitate to contact us directly at [your support email]. Thank you again for your feedback and for choosing our app. We look forward to improving your experience with us. Best regards, Avada Support Team
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