Avada AI SEO Image Optimizer

UPDATE: We have identified the root cause of the trailing "?" issue on the reviewer's URL. It is NOT caused by Avada. We have sent a detailed investigation report with a screen recording proof directly to the reviewer via email. IMPORTANT: The claims in this review directly contradict the findings from the reviewer's own Shopify Support conversation. Below are the facts with screenshots as evidence. Shopify's own technical team investigated this store and confirmed: - The flagged redirect to xnxn.win is "NOT from Avada," - "Avada has left NO residual scripts or redirect rules," - "Everything on Shopify's side is completely clean." --- Thank you for your feedback. We take every review seriously, and because this review contains several claims that directly contradict the findings of Shopify's own support team, we want to share the facts transparently so other merchants can make an informed judgment. During our support conversation, the reviewer shared screenshots of their exchange with Shopify's technical team. Here is what Shopify actually found: 1. "The redirect to xnxn.win is NOT from Avada." Shopify identified this as a pre-existing spam/bot trap redirect UNRELATED to our app. The review attributes this to Avada, which is factually incorrect. We have screenshots from the reviewer's own conversation with Shopify Support confirming this: https://capture.avada.io/i/SBA4YTmvDu04 and https://capture.avada.io/i/CMWdiU0yhgmx 2. "Avada has left NO residual scripts or redirect rules" This is a direct quote from Shopify's advisor, confirming our app left NOTHING behind after removal. The review claims we left "residual malicious code", Shopify's own investigation says otherwise. Please check this screenshot: https://capture.avada.io/i/Ci7hOmAUlf5b 3. "Shopify explicitly confirmed that Avada overridden canonical tags" - this is NOT what Shopify said. Shopify's exact words were that Avada "MAY HAVE overridden" canonical tags - a hypothesis, not a confirmation. This was later resolved by the advisor's finding that canonical tags were fully restored to Shopify's default. Screenshot of Shopify's original statement: https://capture.avada.io/i/JoNkwAkRPkTg Furthermore, this hypothesis is baseless as our app does NOT have any feature that edits or overrides canonical tags. Canonical tags on Shopify are managed natively by the platform itself. 4. "Shopify's team identifying their scripts by name." We reviewed the very screenshots that the reviewer shared with us from their Shopify Support conversation (as mentioned above) and NOWHERE in those screenshots does Shopify identify or mention any specific Avada script as causing the issue. Shopify advisor later confirmed exactly that: NO residual scripts remain. As addressed in (2) 5. Regarding the "injected trailing '?' into my URLs": As explained above, our app does NOT have any feature that edits canonical tags or modifies URLs. The features the reviewer used during their 2-day installation were Alt text optimization, Meta tag, SEO audit, and broken link manager, none of which have the capability to inject characters into URLs. Additionally, this issue CONTINUED TO PERSIST even after all app code was completely REMOVED from the store, which strongly indicates that Avada was NOT the cause. 6. What we did: When the reviewer reported their concern, although our technical investigation indicated the issue was unrelated to our app, we were still actively investigating to help identify the root cause. During this process, the reviewer requested immediate removal of all app code, which we completed within the same support session. We did NOT dismiss the concern, we acted on it immediately while explaining our technical findings. 7. What we cannot do: We cannot accept responsibility for an issue that Shopify's own investigation confirmed is NOT caused by our app. We also received a demand for a compensation, which we could not fulfill as there is no evidence linking our app to the reported damages. We work based on facts and evidence. We are sharing this publicly because we believe merchants deserve full transparency. If you ever experience any concern with our app, please reach out, we will always investigate thoroughly and honestly. Best regards, Avada