Mitgard Store review for Avada SEO Speed Image Optimize
Nov. 13, 2024
I used to use the app when it was free and it helped me with redirects and image optimization, but then at the end of last month it started charging and my rankings started to go down. I uninstalled it thinking it was for something else and my rankings started to go up a bit, but since I still needed an app for redirects and meta tags and titles, I went back to the program by paying for their app. Now I agreed to use their paid version, I optimized through their app to make the page faster and my rankings have dropped to 20th when I was always at the top. Don't fall for this app - The worst thing is that every time you write to them and they can't solve something, it's just a coincidence that their turn has ended and it's been like this for 3 days.
Hello Elizabeth, Thank you for your feedback and for taking the time to share your experience. We’re truly sorry to hear about the challenges you've encountered. We understand your concern about the impact on rankings and want to reassure you that our app's goal is to support your SEO and site performance. We’d like to clarify a few points to address your concerns: 1. From our analysis, the ranking drop began before you subscribed to the paid version or used the Speed Up feature. However, we acknowledge how frustrating it must feel to experience such changes and are happy to assist with further investigation into potential causes. 2. About uninstalling and reinstalling the app: We understand that rankings seemed to improve slightly after uninstalling the app, but typically, changes in rankings are influenced by other factors and cannot be directly attributed to the uninstall action within such a short time frame. 3. Your experience with support: We also sincerely regret any delays in addressing your concerns during our support shift transitions. Our team is committed to ensuring you receive seamless assistance moving forward, and I personally will handle your case to avoid any gaps in communication. We’d love to help analyze the ranking issue further, even if you decide not to continue using our app. We believe resolving this matter is important for your business, and we’d love the opportunity to continue supporting you. Please don’t hesitate to reply to my message via WhatsApp or email so we can work together to find a solution. Best regards, Esther Avada Customer Success Lead
Shopify SEO - On-page audits, Site Performance optimization