Kicks Shoelaces review for Avada SEO Image Optimizer
April 13, 2025
Although it was a challenging start with Avada, the team worked closely with me to resolve issues and have since been great collaborators on other changes. Their responsiveness and willingness to support ongoing improvements have been appreciated, and I’m hopeful that performance can still be optimized in future updates.
Hi Steve, Thank you for taking the time to share your experience — we’re truly sorry to hear that things didn’t go as smoothly as they should have. We completely understand your frustration with the unexpected issues caused during the support session on April 1st. That was clearly not the experience we aim to provide. Our team took full responsibility for the mistake, and we’re glad we were able to promptly revert the code changes and work with you to stabilize the site. Since then, we’ve also reviewed and improved our internal processes to ensure such mistakes won’t happen again. Since then, we've appreciated the continued collaboration and your openness in reaching out for further support. It's always our goal to provide consistent value, and we’re here whenever you need assistance. Thank you again for your feedback — it helps us grow and improve every day. Kind regards, Avada Team
