Lumenest review for Avada SEO Image Optimizer
Aug. 18, 2025
My support experience with “Nim” was frustrating. Even after several requests for quicker replies, responses arrived after long gaps. I shared my checklist and screenshots and asked what else I should do, but I didn’t receive actionable, step-by-step guidance. On a paid plan, waiting this long without results isn’t acceptable. I’ve wasted time; I’m canceling my subscription and uninstalling the app. I hope response times and the quality of guidance improve.
Thank you for sharing your experience, and we’re very sorry it didn’t meet your expectations. We completely understand how important quick and clear guidance is when you’re on a paid plan. During your session, our team did respond promptly and several issues were already resolved - for example, your SEO checklist score improved after fixing meta descriptions and image alts. However, we recognize that our step-by-step chat guidance may still have felt slower and less actionable than you hoped. To follow up, we’ve also reached out via email with a proposal for a clearer way to handle the issues so you don’t have to wait step by step in chat. If you’d like, simply reply to that email and we’ll be happy to continue supporting you. We appreciate your input, which helps us improve how we guide and communicate with merchants, and we hope to have another chance to support you better.
