DDY GROUP CO.,LTD. review for Avada AI SEO Suite Optimizer

Dear DDY GROUP CO.,LTD., Thank you for your feedback, and we’re sorry to hear that your experience didn’t meet expectations. We completely understand how confusing it must have been when encountering issues related to your subscription and credits. Regarding the subscription, we’d like to clarify that when an app is uninstalled, the subscription is automatically canceled as part of Shopify’s standard process. You can feel confident that we’re always happy to support a refund for unused days in your billing cycle, and you’re welcome to start a new subscription at any time if you choose. As for the credits, we noticed that you were able to use them normally for a period of time. When the glitch occurred, our team took time to investigate and has since added the correct number of credits to your account. That said, we sincerely apologize for any delay you may have experienced during this process. We’ve reached out to you several times via email and live chat but haven’t yet received a response, so we haven’t had the chance to address your concerns directly. To help resolve anything that may still be unclear and make things right for you, we would greatly appreciate it if you could reply to us via live chat at your convenience. We truly value your business and look forward to your response. Best regards, Nim