A Cottage in the City review for Avada SEO Speed Image Optimize
May 13, 2022
Update: While the below issue was a huge problem, their team did everything possible to get the issue fixed for us as quickly as possible. They originally said it would be 7+ hours before someone could fix the issue due to the time difference but they were able to get it fixed for us in an hour or so. They also took it as a learning lesson to create a backup first so this issue would not arise again. I understand things can happen out of their control so I have updated my review to show that they worked quickly and diligently to get everything fixed for us after hours and have taken precautions to prevent this from happening again. Thank you again! I just installed this app and used the minification feature and it has now given me an error on EVERY collection page making my shop unshoppable and nobody can fix it for 8 hours?!? that is crazy and I would be very hesitant about downloading this app if you are not familiar with code and can not fix errors on your own
Hi there, I am Daisy, your account manager at AVADA. Firstly, I am deeply sorry about the issue you encountered. We never want this to happen to you. Our team has fixed the issue for you. I have just sent an email to your mailbox. Please help me check our message and solution to remove the app code. Many thanks for your collaboration and we hope to sort it out for you soon Best regards, Daisy
Shopify SEO - On-page audits, Site Performance optimization