Floral Art by Nandini (A unit of R S creations and designs) review for Avada SEO Image Optimizer

Dear Nandini, We’re genuinely sorry to hear about your experience with our app and truly appreciate you taking the time to share your feedback. We understand how critical it is for your business to have a smoothly running website, and we sincerely apologize for the inconvenience you’ve faced. Regarding the increase in loading time, our support team has reached out to explain that the performance drop you observed was due to a poor LCP score rather than the Turbo feature itself. Furthermore, the speed-up process was reverted as soon as you raised concerns, ensuring that our app did not further impact your website’s performance. However, the loading time is still slow, indicating that our app doesn't contribute to this earlier. We’ve also addressed the glitch on your banner as soon as it was reported. Our technical support team confirmed that no changes were made to your live theme from our end at that time, but we took immediate action to resolve the issue. As for the view switch from wide to normal, this was a theme-related issue, not directly linked to our app. We worked on fixing it and have explained this during our recent call. Lastly, we noted that you didn’t mention any further concerns regarding other apps during our conversation. We’re committed to ensuring everything is running smoothly on your site, so please let us know. We deeply regret that after being a loyal customer for two years, we’ve let you down. We truly hope for the opportunity to turn your experience around. If you need any further assistance, please don’t hesitate to reach out. Thank you for your understanding and for giving us the opportunity to address these issues. Best regards, Esther Customer Success Lead