PoleGearNZ review for Avada SEO Speed Image Optimize
July 27, 2022
Everyones experiences are different and this app has a lot of positive reviews which is why I choose it. Yes my speed increased. However, my recommendation is to not touch this app. Firstly, you need SEO knowledge of what each of the functions do so you can understand and implement them yourself. Secondly we couldn't get the image optimisation to work properly and I couldn't get a straight answer as to why and this took well over a week. I was then told to ignore the message on my dashboard as at their end it was showing as working. Thirdly and most importantly it clashed with a number of my apps resulting in my website crashing and loosing sales. I got told it would be referred to the development team but they never got back to me instead support staff inserted code to counteract the crash which resulted in other apps crashing. Support were friendly but actual help was inconsistent. I then uninstalled and was still charged for another month which I now have to 'prove' before they will refund. This app has caused me more headaches and stress. In 5 years of having a Shopify Store this is the worst thing I ever did.
Hi, Thank you for your valuable feedback and I am so sorry for the experience you have had! I can see you contacted our livechat several times and some issues happen, and we were trying to resolve it asap at the time you contacted. To better assist you to solve all issues mentioned, I have sent a follow-up email. Please check your emailbox to for details. Thank you so much! Daisy from AVADA
Shopify SEO - On-page audits, Site Performance optimization