AOV.ai Discount Free Gift BOGO
Auto add gift to cart , Buy X Get Y,...
Rating
5.0
feedback
714
chart
#283
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March 18, 2026
very displeased with the support team on this app... first Kyle than Cindy both not able to fix what should have been simple then refusal to do anything but offer me a premium plan to unlock features that are so basic its insulting. do not recommend.
Hi there, Thank you for taking the time to leave your feedback — I'm sorry we let you down. I'm Lydia, Customer Success Lead at AOV.ai, and I've personally looked into your case. The support experience you received wasn't up to our standard, and I take full responsibility for that. I've sent you an email with a concrete solution to resolve this. I'd love the opportunity to turn this around for you. Please feel free to reach out anytime — I'm here to help. Lydia Customer Success Lead, AOV.ai Free Gift
March 28, 2025
Seemed straightforward so we signed up for the $100/mo plan for Shopify Pro. Discovered some bugs when trying to set up our first campaign, and none of the Live Support/Chat links in Shopify do anything. So, that's disappointing.
Thank you for your feedback, and we're truly sorry for the inconvenience. We understand how frustrating it can be to run into issues while setting up your first campaign. Our support team is available 24/7, but it looks like the live chat widget may not have appeared due to the browser settings. If data tracking or cookies are blocked, the chatbox might not load properly. You might want to check if any browser extensions (such as ad blockers or privacy tools) are preventing it from displaying. Regarding the reported bug, we’d love to investigate and resolve it for you. However, as the app is currently disabled, we’re unable to check the root cause. If you're open to it, could you enable the app again? Our team is ready to look into this as a priority. We also responded to your email and are awaiting your reply. Please let us know how we can assist further! Best, Avada Support Team
Jan. 16, 2025
Be careful - the app will randomly activate old campaigns without your knowledge. we had some unhappy customers after finding out they aren't receiving free gifts because the offer was not supposed to be active.
Dear RusticGemJewelry Team, This is Liz, Customer Success Leader from AOV Support Team. I'm truly sorry for the inconvenience caused. I understand how frustrating this situation must have been for you and your customers, and we take full responsibility for the issue. Our development team is aware of the problem with old campaigns being reactivated and is actively working to resolve it as quickly as possible. We are committed to ensuring this does not happen again. Thank you for bringing this to our attention, and I deeply appreciate your patience as we work to improve. If there’s anything else we can assist you with, please don’t hesitate to reach out. Warm regards, Liz