All reviews

Rating Breakdown

  • 5
    38% (6 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    12% (2 ratings)
  • 1
    50% (8 ratings)
Review RSS Feed Review RSS Feed

1 / 5 Share

Dec. 5, 2024

I wish i would have read more reviews before installing AWIN. The platform sneaks sales through you didn't approve and they continue to send invoices for sales they didn't drive.

Using app

--

Total reviews

1

Average rating

1.0

1 / 5 Share

Feb. 23, 2024

Avoid this app. You won't get any benefits for your business.

Store

RAINE

Using app

4 months

Total reviews

4

Average rating

3.8

5 / 5 Share

Dec. 19, 2023

From my experience Awin is simply the best Affiliate Network I have worked with; I was able to easily build my network according with my publishers preference. The platform is very intuitive with the opportunity to test strategies and integrate tools; finally their support is just amazing! Fully recommended.

Store

Cocunat

Using app

Over 1 year

Total reviews

5

Average rating

5.0

Developer Reply

Wow, your review just made our day! 🎉 We're thrilled to hear that Awin has been your go-to Affiliate Network. Thanks so much for sharing your experience!

1 / 5 Share

Oct. 8, 2023

Absolutely disappointing service! The commission was suddenly miscalculated without any changes from our side, I can only guess that the app caused the issues. Unfortunately, I never received any answer to all of my urgent emails seeking support.

Using app

Over 1 year

Total reviews

9

Average rating

4.6

Developer Reply

We're really sorry to hear about your disappointing experience. This isn't the level of service we aim for, and we apologise for any inconvenience caused. To get to the bottom of the commission miscalculation swiftly, we'd appreciate it if you could email: [email protected] and share more details. We're committed to making things right, and your feedback is crucial in helping us improve.

1 / 5 Share

Sept. 14, 2023

We do not recommend Awin. This company is impossible to deal with. The platform itself is extremely unintuitive. And if you want to close your account - you'll be waiting months! Do not open an account and please save yourself the trouble (I wish we had). We decided to close our account because being listed on AWIN facilitated our discount codes being shared on promotional websites. To decline commission requests is extremely difficult. But to accept them.... Very easy! The platform is set up for the benefit of the company and promoters (not the businesses using it). It was extremely difficult to find information about how to close our account. Once I did - I didn't hear back for a month. Then they tried to upsell me. Then they responded weeks later again saying we'll close your account in a month. Our account is still open! And I am still struggling to find out how we can suspend commissions and requests in the meantime. Please take the time to try and improve your service Awin - you've got a long way to go!

Using app

Almost 2 years

Total reviews

4

Average rating

4.0

Developer Reply

We're sorry to hear about your experience. We offer a range of how-to guides, video resources and provide a range of service levels to ensure you can make best use of our platform. If you are still having issues, please contact: [email protected] who will be able to assist further.

1 / 5 Share

Aug. 9, 2023

This plugin doesn't work properly, really shouldn't waste my time here, the experience is really very unfriendly.

Using app

15 days

Total reviews

1

Average rating

1.0

Developer Reply

Thank for your feedback, we’re sorry to hear you weren’t satisfied with our app and integration experience. I have investigated the case personally and can see a colleague has reached out a few times to try to assist with setting up the tracking, however, it may be these emails haven’t reached you. Sometimes our emails go to spam folders; if you don't receive a response from us, we recommend checking there. If you’re keen to proceed with integration please send us an email [email protected] and we’ll be very happy to assist!

1 / 5 Share

March 2, 2023

Fraudulent company. They'll take your money and then stop responding altogether. We had very little traffic attributable to Awin and no conversions over the course of several months. We tried to reach out to the Client Services team to get assistance, and they simply didn't respond. They charge exorbitant "start up fees" so that you can trade one email with a technical team who provides no guidance, because all you have to do install the Shopify app. I suspect they make most of their revenue signing up customers and then hoping they forget that the app is installed.

Using app

4 months

Total reviews

3

Average rating

3.7

Developer Reply

Hello Battery Wholesale, We're sorry to hear you didn't enjoy your experience with Awin and our Shopify app. Our goal is to always provide best-in-class solutions and support, along with competitive pricing. Should you still wish to optimize your affiliate marketing activity via Awin, we recommend visiting our Advertiser Success Center for various guidance on technical integrations, navigating the platform, partnership opportunities, and more: https://advertiser-success.awin.com/. Additionally, our team is happy to further assist and you can reach them via email at [email protected]. It sounds like you may have not been successful in receiving a response from our team but please note sometimes our emails go to spam folders; if you don't receive a response from us we recommend checking there. Sincerely, The Awin team

2 / 5 Share

Dec. 20, 2022

Very disappointed with AWIN. It has slow / non-existent customer service from their email help team. The app is glitchy and despite several emails to them, it is still asking me to download the app even though my programme is live. Despite me putting a lot of work into my programme, creating bespoke AWIN banners, offers, text links and even paying for advertising there has been a low number of click throughs and sales. I had issues with one of their affiliates "Skimlinks" who converted all of my hard earned links from the national press into affiliate links, destroying my SEO work from the last 3 years. Not a great experience.

Using app

2 months

Total reviews

4

Average rating

3.3

Developer Reply

We’re really sorry to hear of the difficulties you’ve had with our support team and app. This definitely doesn’t sound like the service we try to provide to our advertisers. I’ve looked into your case personally and will be in touch directly to discuss it. Our apologies again for any inconvenience caused.

5 / 5 Share

Dec. 12, 2022

Brilliant app...saves me time manually integrating....and just to comment on the bad review below, I have run Awin program for years and at present easily taking 200k a year through there. Using Awin does not guarantee you sales, it only connects you to the world of possibilities...you have to do your own marketing there, its not going to come by itself..or you can hire someone to run your program for you. App does not charge you money...signing up to be a merchant on any affiliate network does, and sometimes even more.

Using app

About 3 hours

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your 5* review. We're so pleased that you've had a great experience using Awin and our Shopify app.

1 / 5 Share

Nov. 21, 2022

Horrible!!! Horrible!!!! Horrible APP!!! Do not install!!! They do NOT support the United STATES! To get a hold of anyone there is nearly in possible. To leverage there platform after paying the extreme set up fees is nearly impossible. I've had for a year and and not a single sale!

Using app

12 months

Total reviews

2

Average rating

3.0

Developer Reply

Hi Belle Vous Beauty, We're sorry to hear you haven't enjoyed your experience with Awin and our Shopify app. Our goal is to always provide best-in-class solutions and support. For quick training and support using our platform, our Advertiser Success Center is your best place to start: https://advertiser-success.awin.com/. Additionally, our team is happy to further assist and you can reach them via email at [email protected]. Sometimes our emails go to spam; if you don't receive a response from us we recommend checking that folder. Sincerely, The Awin team

1 / 5 Share

Feb. 24, 2022

WARNING!!! This app will charge you a $550 (!!!) setup fee. We live in Online Age. I have no idea why they charge these hefty unrealistic fees. Not only that, the monthly fee is $30. I do not recommend this app/provider, the fees are unfair. There are fair affiliate platforms that only charge a fee when an affiliate has made a sale of your product/service.

Using app

1 day

Total reviews

31

Average rating

2.5

Developer Reply

Hi PicToArt, We're sorry to hear you haven't enjoyed your experience with Awin so far. While we strive to offer transparent and fair pricing on Awin, and have various affiliate marketing solutions available. Our team would be happy to discuss these with you in greater detail, and you can reach them at [email protected]. Thank you, The Awin team

2 / 5 Share

Feb. 10, 2022

The app is free to install, but you'll have to have your Awin account number to integrate it. Joining Awin is very expensive, plus there is an additional monthly fee. If you're a small business looking at getting into affiliate marketing, this isn't for you. The bulk of what's offered are coupon & shopping sites and the marketplace is difficult to communicate effectively with publishers which also come with their own fees. The platform hasn't been a good experience for us, so we'll be partnering with someone else in the coming months and writing this off as a painful learning opportunity.

Store

VuWing

Using app

5 months

Total reviews

2

Average rating

3.5

5 / 5 Share

Oct. 22, 2021

Works fantastically, always offers accurate tracking information and makes dealing with our affiliate programme very easy.

Store

Maqio

Using app

7 months

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for your 5* review. We're so pleased that you've had a great experience using Awin and our Shopify app.

5 / 5 Share

Jan. 22, 2021

So much easier than having to install the tag manually and risk not having accurate data. Great solution that can easily be developed for more advanced programmes in the future :)

Using app

About 2 months

Total reviews

4

Average rating

5.0

Developer Reply

We're pleased to hear you're satisfied with the app and thank you for the 5* review! Good luck with your affiliate programme.

5 / 5 Share

Jan. 22, 2021

Easy to install and worked quickly out the box. Awin is proving to be a great platform to expand our audience. Also - thanks for making it free too, makes the barrier to adoption much less internally. Thanks

Store

WUKA

Using app

3 months

Total reviews

7

Average rating

4.7

Developer Reply

Thank you WUKA for the 5* review. We wish you all the best in your affiliate programme 🍀

5 / 5 Share

Jan. 13, 2021

Awin is a great Affiliate Marketing Platform! I believe they're the largest network globally. When you become an advertiser you can find countless publishers around the globe to promote your store in return for a commission on each sale. With this app Awin provided a hassle free Technical Integration for your Shopify store. The only thing that would be still great to add would be a product feed integration, so that the Awin app can pull a product feed straight into your affiliate campaign - without having to pay for another app in order to have this. Thank you Awin!

Using app

10 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your 5* review, it's great to hear you've benefited from the Awin Shopify app. Appreciate your feedback on the product feed - will share this internally to see if there's anything we can do here. All the best with your affiliate programme! - Awin