Awkward Styles Print on Demand
Consistent & high quality POD fulfillment & dropshipping
Rating
3.9
feedback
27
chart
#2,417
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Aug. 20, 2024
I am trying to get my small business started and AS's shipping is giving me nightmares. Products are getting lost and taking 2-3 weeks to deliver! right now it's the 7th of August and shipping is scheduled for the 19th!! I understand this is no Amazon or anything but my customers are upset with me. The tracking number doesn't update, so I'm left guessing when my package will be delivered. A.S needs to find a carrier that has reasonable delivery times and prices. The only contact is through the chat and response can be slow or non existent. I also had an issue with inconsistent colors and there was no rhyme or reason or response for the issue. There is really not much out there for DTG, they do a pretty good job with DTG, Size and Mock up generator work well but if it takes almost a month for my customers to get their orders then it's a business killer. I really thought I found a great partner when I found AS. I guess I just have to order items 2-3 weeks in advance but that kills cashflow and loyalty from potential customers. I'm hoping this review will help A.S understand long shipping times is so unnecessary and hurts small businesses such as myself. I will be happy to write a five star review when the shipping issue gets resolved instead of ignored. I also think it would help AS if they could offer DTG and DTF on the same item??. DTG breaths well and is best for large back and front prints. DTF is flexible but plasticky feel and not breathable. AS only offers one or the other. If I could do DTG in front\back and DTF on sleeves/outer & inner labels/pocket prints, then that would be wonderful!! Good luck!! I was actually able to meet with Management who took these issues seriously, so I am encouraged and continuing to work with AS. To me they are still the best POD available! I think if they fix their shipping issues and add more performance options, they will remain the top option for POD's for a long time.-HA
Hi there, Thank you for bringing the shipping and color issues to our attention, we truly appreciate that you took the time to do so, and we apologize profusely for the inconvenience. We have thoroughly reviewed your conversation with our customer support, and one of our agents has already contacted you via email in regards to the problems you have encountered to resolve the issues and hear your thoughts so we can improve accordingly.
Feb. 10, 2023
After doing some research and checking out other vendors, I found out that my problem with the square box showing on the front of my garments is a common problem with DTG printing on black garments. This is a thin layer of a glue-like substance that is a process of pre-treatment. I guess, I wasn’t the lucky one, because it was very noticeable for me on two of my garments and not so much on the other ones. This really should have been caught in the QC process, which I heard from a person from Awkward Styles is a rigorous three (3) step process. I submitted several claims and look forward to getting credit for these garments, because my orders are still coming in, and I am happy with Awkward Styles and have no plans to go elsewhere. So, I will leave my review rating as it is, because this really was a problem that will likely happen again but should have been caught before sending my garments out.
Hi there! Thank you for reaching out! It looks like we haven't received any communication or refund request from this account regarding these issues. Please open a refund request through your Dashboard, and an agent will happily look into them for you! It's hard to say what the issue is stemming from without images of the items. Please submit images along with your order numbers and we will definitely look into this in detail so we can take the appropriate measures and apply the correct solution. We appreciate your feedback and the opportunity to work with you!
July 18, 2022
Response is too late, too little. Have been struggling to just integrate into Shopify, though all connected, billing & cards added, the products don't synchronise. Haven't used them so can't tell about their quality. But customer service and ease of business is absolutely lacking.
Hi there, we really appreciate your feedback! We are extremely sorry to hear about the negative experience you had with Awkward Styles Print on Demand app. One of our agents will be contacting you via email in regards to this so that we can resolve your issue and hear your thoughts so that we can continue to improve our services for you.