All reviews

Rating Breakdown

  • 5
    94% (47 ratings)
  • 4
    2% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    2% (1 ratings)
  • 1
    2% (1 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 4, 2024

Great tool for upsells, Ralph from customer care was fast and kind to guide us through the setup!

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 27, 2024

Muy buena aplicación, tenia una duda y el soporte me respondió al instante, gran trabajo al crear esta app

Using app

About 1 hour

Total reviews

6

Average rating

5.0

5 / 5 Share

Nov. 18, 2024

the support is really good

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 18, 2024

Great customer service!

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 7, 2024

great support from Ralph. Awesome and affordable app to use. I use it to upsell an extended warranty

Using app

About 2 months

Total reviews

2

Average rating

5.0

2 / 5 Share

Nov. 2, 2024

Very bad speed optimization—a simple block with a checkbox, image, and title requires 3 CSS files. Also, one of them is font awesome, which is HUGE. A lot of people use your app, so you should optimize it before launching.

Using app

About 1 hour

Total reviews

4

Average rating

3.0

5 / 5 Share

Oct. 5, 2024

Setup and configuration of this App is so easy and it matched my theme perfectly. Ralph was exceptionally helpful with some live chat support, even on a Saturday evening. A fantastic App and given the responsiveness of the support I would highly recommend it. They are really keen to hear customer feedback and look for suggestions on what you need as a Shopify merchant. Great team.

Using app

About 10 hours

Total reviews

13

Average rating

4.8

5 / 5 Share

Oct. 2, 2024

I love the app and its easy use—awesome support from Ralph.

Store

Wixlure

Using app

About 1 month

Total reviews

8

Average rating

5.0

5 / 5 Share

Sept. 30, 2024

Great support, fast and helpful!

Using app

20 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 29, 2024

I use this app in other stores too! I always get good help when I have a problem. I've been using this app for months now!

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 15, 2024

Always helful and the app works great!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 7, 2024

Those people know what they do, their app is immensly helpful and their kind. What else do you want? Plus it's pretty much free, like cmon Edit: Ralph is a G

Using app

23 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 7, 2024

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 28, 2024

Very good support and easy to usw UI. Works good!

Using app

18 days

Total reviews

1

Average rating

5.0

1 / 5 Share

May 27, 2024

Great idea, such bad service. Had this on my site for three weeks and was told that the analytics didn't work and that it would be fixed at the weekend (three weekends ago), didn't get fixed but the app then stopped taking the ticked items over to the checkout - so lost income due to the app not working. In the end I was told that they have over 200 customers and that my issue would get looked at, but they had other issues that needing looked at first. Was told to then uninstall and reinstall and app stopped working altogether.

Using app

22 days

Total reviews

2

Average rating

3.0

Developer Reply

Hey, Thank you for your feedback. We appreciate you bringing this to our attention, and we fully acknowledge that we fell short of your expectations. As a small team of two developers, we strive to provide the best service possible. Unfortunately, during my co-founder's vacation, a bug emerged with the new features I released, which I managed to fix right after our chat. I sincerely apologize for the inconvenience this caused. Your experience highlighted critical areas where we need to improve. We take full responsibility for the issues you faced, and we are committed to learning from this to prevent it from happening again. To make amends, I have sent you an email and will ensure that everything works seamlessly this time. Your satisfaction is our priority, and we would be grateful for another chance to serve you better. Thank you again for your candid feedback, Sincerely, Ralph Co-founder of Axe Commerce

5 / 5 Share

May 22, 2024

Ralph just helped me setting up my Checkbox. Very helpful and fast costumer support. Much appreciated Ralph. Thank you!!

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

You're very welcome, always here to help - Ralph

5 / 5 Share

March 14, 2024

A new, evolving plugin that is worth every penny. What started as a basic fix for add-ons just keeps getting better. Developer is actively working and took our suggestions and turned them into a reality. Add multiple check boxes for items that usually pair well with other items. Remove the check box if it is out of stock automatically to prevent order delays. Take it for a test ride. We've sold a lot of extra product because of it.

Using app

4 months

Total reviews

9

Average rating

5.0

Developer Reply

Thanks for your amazing and detailed review !

5 / 5 Share

March 2, 2024

Hey, how do I contact customer support. I can't install the app, I get error: Application error An error occurred in the application and your page could not be served. If you are the application owner, check your logs for details. You can do this from the Heroku CLI with the command heroku logs --tail my email: [email protected]

Store

PIXADER

Using app

10 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 21, 2024

Ralph fixed my problem with ease, thanks for the help.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 17, 2024

Great app really helps alot boosting your aov and great support too

Using app

7 months

Total reviews

1

Average rating

5.0