Axe Checkbox Upsell Order Bump
Upsell Checkbox Order Bump
Rating
4.7
feedback
38
chart
#1,485
All reviews
Rating Breakdown
Review RSS Feed
May 27, 2024
Great idea, such bad service. Had this on my site for three weeks and was told that the analytics didn't work and that it would be fixed at the weekend (three weekends ago), didn't get fixed but the app then stopped taking the ticked items over to the checkout - so lost income due to the app not working. In the end I was told that they have over 200 customers and that my issue would get looked at, but they had other issues that needing looked at first. Was told to then uninstall and reinstall and app stopped working altogether.
Hey, Thank you for your feedback. We appreciate you bringing this to our attention, and we fully acknowledge that we fell short of your expectations. As a small team of two developers, we strive to provide the best service possible. Unfortunately, during my co-founder's vacation, a bug emerged with the new features I released, which I managed to fix right after our chat. I sincerely apologize for the inconvenience this caused. Your experience highlighted critical areas where we need to improve. We take full responsibility for the issues you faced, and we are committed to learning from this to prevent it from happening again. To make amends, I have sent you an email and will ensure that everything works seamlessly this time. Your satisfaction is our priority, and we would be grateful for another chance to serve you better. Thank you again for your candid feedback, Sincerely, Ralph Co-founder of Axe Commerce
May 22, 2024
Ralph just helped me setting up my Checkbox. Very helpful and fast costumer support. Much appreciated Ralph. Thank you!!
March 14, 2024
A new, evolving plugin that is worth every penny. What started as a basic fix for add-ons just keeps getting better. Developer is actively working and took our suggestions and turned them into a reality. Add multiple check boxes for items that usually pair well with other items. Remove the check box if it is out of stock automatically to prevent order delays. Take it for a test ride. We've sold a lot of extra product because of it.
March 2, 2024
Hey, how do I contact customer support. I can't install the app, I get error: Application error An error occurred in the application and your page could not be served. If you are the application owner, check your logs for details. You can do this from the Heroku CLI with the command heroku logs --tail my email: [email protected]
Jan. 26, 2024
It works perfectly well and the customer support is always there to figure something out for you when you need help! Amazing App
Jan. 16, 2024
Great support. Couldn't get the widget to show and got a quick response. Problem solved.
Dec. 19, 2023
J'utilise cette application d'upsell sur Shopify et je suis comblé ! L'upsell discret sur la page produit est parfait et ne perturber pas l'expérience d'achat. Mention spéciale à Ralph du service client, toujours là pour aider et optimiser. Une solution efficace, simple et un support au top !
Nov. 20, 2023
Great app & quick support. It adds a bunch of revenue to your store if used right.
Nov. 10, 2023
Excellent customer service! Ralph is always very quick to provide answers.
Oct. 5, 2023
Awesome support by Ralph, setting expectations for future features honestly and dedicatedly, helped me multiple times with some adjustments and overall this is simply the only app with the kind of design and functions I needed. Hope that more than 1 checkbox addon per product and a 'more details' link will be available soon, but take your time :) Your app is awesome! Keep up the great work!
Oct. 4, 2023
Great app! Helps increase your AOV. I had a little request and Ralph made it happen. Thank you! Recommended.
Sept. 7, 2023
Really the only app that we found that does this so comfortably. You can also edit the CSS to make it fit your shop. Also, when we wanted some help with the position, we got a response and solution in just a matter of minutes from Ralph. Really appreciate it and the app is awesome and does what its supposed to. Maybe some more preset icons would be cool in the future.
July 25, 2023
Perfect up for simple and easy upsells fits perfectly in my website and it looks clean af. The support team is amazing they handle my problem really fast! Definitely recommended the app for your store and the price is insane!
April 19, 2023
Great app - does a very logical thing that makes it so simple for customers to add another product into their cart. Thank you. Highly recommend for everyone who would like to increase their average order value.