Axe Checkbox Upsell Order Bump
Boost revenue with Product Addons & Checkmark Upsells
Rating
4.8
feedback
44
chart
#3,328
All reviews
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Feb. 14, 2025
Doubles user's cart. Settings of the app are not intuitive. I am a developer so it means for other users it can be more frustrating. For example the upsell adds to cart every time user visits a product page, which called a feature, not a bug. And you should know about it being present and disable it to not mess the user's cart Other thing which is why I removed the app from my store is it doubles the cart. I mean product A is on the website. Product B is upsell. User taps add to cart and 2pcs of product A are added to the cart. Product B is added also, which is expected, but not 2 pcs of A. Happens often. Overall bad app
Hi there, Thanks for sharing your feedback. We're sorry to hear about the challenges you've experienced. We understand how frustrating unexpected cart behavior can be. We strive to ensure our app works smoothly with a wide range of themes and apps, and our team is always ready to help resolve any issues. We actually reached out via support to better understand your concerns and offer assistance, but we didn’t hear back. When users contact us, we go above and beyond to troubleshoot and tailor our solutions—as evidenced by the many 5‑star reviews from our satisfied customers. Sometimes, given the vast variety of store setups, certain conflicts can arise, and we’re committed to addressing them when we have the chance to work together. If you ever decide to give us another try, please don’t hesitate to reach out. We’d love the opportunity to help get everything working perfectly for your store.
Jan. 14, 2025
Fantastic app, exactly what we need and Ralph was unbelievably helpful (and quick) in updating a feature for us so we could use it for our needs. Couldn't recommend more. 5*
Dec. 4, 2024
Great tool for upsells, Ralph from customer care was fast and kind to guide us through the setup!
Nov. 27, 2024
Muy buena aplicación, tenia una duda y el soporte me respondió al instante, gran trabajo al crear esta app
Nov. 7, 2024
great support from Ralph. Awesome and affordable app to use. I use it to upsell an extended warranty
Feb. 6, 2026
Setup and configuration of this App is so easy and it matched my theme perfectly. Ralph was exceptionally helpful with some live chat support, even on a Saturday evening. A fantastic App and given the responsiveness of the support I would highly recommend it. They are really keen to hear customer feedback and look for suggestions on what you need as a Shopify merchant. Feb-2026: The team continues to be exceptional with their assistance following a theme update causing an issue with the App behaviour. Contacted, helped and resolved in under 30 minutes, simply brilliant. Great team.
Aug. 29, 2024
I use this app in other stores too! I always get good help when I have a problem. I've been using this app for months now!
May 27, 2024
Great idea, such bad service. Had this on my site for three weeks and was told that the analytics didn't work and that it would be fixed at the weekend (three weekends ago), didn't get fixed but the app then stopped taking the ticked items over to the checkout - so lost income due to the app not working. In the end I was told that they have over 200 customers and that my issue would get looked at, but they had other issues that needing looked at first. Was told to then uninstall and reinstall and app stopped working altogether.
Hey, Thank you for your feedback. We appreciate you bringing this to our attention, and we fully acknowledge that we fell short of your expectations. As a small team of two developers, we strive to provide the best service possible. Unfortunately, during my co-founder's vacation, a bug emerged with the new features I released, which I managed to fix right after our chat. I sincerely apologize for the inconvenience this caused. Your experience highlighted critical areas where we need to improve. We take full responsibility for the issues you faced, and we are committed to learning from this to prevent it from happening again. To make amends, I have sent you an email and will ensure that everything works seamlessly this time. Your satisfaction is our priority, and we would be grateful for another chance to serve you better. Thank you again for your candid feedback, Sincerely, Ralph Co-founder of Axe Commerce
March 14, 2024
A new, evolving plugin that is worth every penny. What started as a basic fix for add-ons just keeps getting better. Developer is actively working and took our suggestions and turned them into a reality. Add multiple check boxes for items that usually pair well with other items. Remove the check box if it is out of stock automatically to prevent order delays. Take it for a test ride. We've sold a lot of extra product because of it.
Thanks for your amazing and detailed review !
Jan. 16, 2024
Great support. Couldn't get the widget to show and got a quick response. Problem solved.
Nov. 20, 2023
Great app & quick support. It adds a bunch of revenue to your store if used right.
Oct. 4, 2023
Great app! Helps increase your AOV. I had a little request and Ralph made it happen. Thank you! Recommended.
Sept. 7, 2023
Really the only app that we found that does this so comfortably. You can also edit the CSS to make it fit your shop. Also, when we wanted some help with the position, we got a response and solution in just a matter of minutes from Ralph. Really appreciate it and the app is awesome and does what its supposed to. Maybe some more preset icons would be cool in the future.
March 27, 2023
Great app - exactly what I needed. And very fast, respectful, and efficient customer support. Thank you.